A:AnswerThat's a great question Nikki, and we apologize that your Best Buy Totaltech membership was cancelled by mistake. Because Best Buy Totaltech is a household membership that can be used at one service address, it would not cover the expense to un-mount your TV from your old address and deliver it to your new address. However if you want to discuss what options we have for you, please contact us at your convenience. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
A:AnswerGreat Question! Your Best Buy Totaltech includes free installation and delivery of fitness services, such as an E-Bike assembly. For full information about Best Buy Totaltech and the installation services it covers, please visit www.bestbuy.com/totaltech If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)
A:AnswerWe will be sorry to see you go but we completely understand that there may be times when you may need to cancel your membership with us. You can either stop into any Best Buy store location or give us a call at 24/7/365 at 1-888-BESTBUY (1-888-237-8289) and we’ll be happy to assist you.
A:AnswerHello Raymond! For our Autotech services, you do not receive any discount for installations if you're using tech that was purchased either not from Best Buy, or without an active Totaltech membership. We do price match most major retailers and offer free installation on any Autotech services if the product is purchased with an active Totaltech membership. You also get up to 24 months Best Buy Protection/Applecare+ with most purchases! Please review all our benefits by going to www.bestbuy.com/totaltech
A:AnswerHello! If you already own the products you need installed, Totaltech gives you a 20% discount for installation on those. If you are planning on purchasing products, buying them from Best Buy with an active Totaltech membership will give you free standard delivery and installation along with up to 24 months Best Buy Protection/Applecare+. Please visit www.bestbuy.com/totaltech to see even more benefits.
A:AnswerIn order to have the protection via the membership yes the yearly fee must be paid up front. You can cover unlimited devices with your plan, plus you get back up protection against damage to any item you buy in store while membership is active. To me, $199 a year is well worth their time and effort when diagnosing and repairing what ails your electronics...
A:AnswerLaura, thank you for your interest in becoming a Best Buy Totaltech member which includes benefits such as unlimited 24/7/365 tech support for all the technology in your home no matter where you bought it. You can call us at 1-888-237-8289 that's 1-888-BESTBUY, online at www.bestbuy.com/Totaltech, and through the Best Buy app. We look forward to hearing from you!
A:AnswerMost likely, that is one of those things that the in house techs don't do... Meaning it can be fixed but sent out for repair, which if I recall costs $50 for shipping and handling.
A:AnswerTotal Tech is the only plan available for access to the Geek Squad. You have in house techs, and online chat or phone advice and diagnostics 24/7/365
A:AnswerVery disappointing that Web Root coverage was discontinued as being part of the Total Tech Support package and no one even made me aware of this change! Also, it seems odd, you make this change in the middle of my TTS subscription and put this additional expense on to your TTS customers.
I have been a TTS member for several years and will be reevaluating my future membership.
A:AnswerHello, Jazzy! Thanks for asking about Totaltech and considering Best Buy for your computer purchase. Yes, in home installation is included for free on any PC purchase made by a Totaltech member. Make sure you schedule in the in home appointment during the transaction when you buy the computer. If you buy the computer and wait until later to make the in home appointment, you are only eligible for a 20% discount on the service. But wait! There's more!! (heh). Totaltech members also receive an included 2-year protection plan on computer purchases that extends the manufacturer's one year warranty, and adds coverage for things not included on a standard warranty, like cracked displays, liquid damage and power surges. You can read about all the many benefits of a Totaltech membership at bestbuy.com/totaltech.
A:AnswerHello and thank you for your question! With Best Buy Totaltech members get a 20% discount off of the service to perform troubleshooting. If you have any other questions please feel free to ask or call 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist. Hope to hear from you!
A:AnswerItems (like Roku TVs!) purchased from Best Buy during your Totaltech membership come with an included 2-year protection plan that covers issues like you are describing. If however, you bought the item somewhere else, or from us before you became a member, then you would be eligible for a free in home diagnostic of the television. That diagnostic would include generating an estimate of the repair costs, and Totatech members are eligible for discount on repairs. All that being said, Roku TVs are often inexpensive to replace, and buying a new one to replace the one failing as you describe can be a more cost-effective alternative. If you like, give us a call at 888-237-8289 (888-BEST-BUY) and one of our agents can give you a recommendation on your specific situation (like model number, age of TV, etc.).
A:AnswerHi, Golds! This is an excellent question. Totaltech members do indeed received an included 2-year protection plan with the purchase of new appliances (like dishwashers). Those plans remain active for the entire time the annual Totaltech membership is kept current. Some of our members decide to purchase a separate 5-year protection plan, and use their Totaltech membership for some of the other benefits that quite easily end up saving them more than the $200 annual membership fee. For example, non members will pay $250 or more (depending on the location in the home) for mounting a new television, while members get that service for free. There are literally dozens of other benefits that come with a Totaltech membership beyond a one-time dishwasher protection plan. You can read about all of the benefits of membership at bestbuy.com/totaltech.
