A:AnswerHello SS, this is Kelly with Dyson. The Dyson Airwrap™ styler, along with other Dyson machines, was designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Candy, this is Kelly with Dyson. When purchased from Dyson directly, or an authorized Dyson retailer, your Airwrap will come with a free 2-year guarantee. If you experience any issues at all, please do not hesitate to reach out to us directly at askdysonUS@dyson.com
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Alen, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.
However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. This is outlined under the Terms and Conditions of the warranty under the What is Not Covered section in the operating manual.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. The dryer attachment that comes with the Dyson Airwrap™ is designed to be used pre-style; it will take your hair from wet to damp. The attachment isn't intended for full-use drying, unlike the Dyson Supersonic™ hair dryer, which does include our smoothing nozzle, to provide a smooth, finished style.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. Great question! The dryer attachment for the Airwrap styler was designed to take your hair from wet, to damp, ready for styling. It's not intended to be used as a full dryer. The Supersonic is a full-size dryer designed for full drying and styling. We hope this is useful.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello CeeCee, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. (Same holds true for Australia, machines manufactured there are intended for use within the country). It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.
However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. This is outlined under the Terms and Conditions of the warranty under the What is Not Covered section in the operating manual.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Carissa with Dyson. We are pleased to clarify what comes with our Air Wrap. Complete 1.2 inch and 1.6 inch barrels, firm smoothing brush, soft smoothing brush, round volumizing brush, pre-styling dryer, storage case, no-slip matt, cleaning brush. Volume+Shape includes 1.2 inch barrels, soft smoothing brush, round volumizing brush, pre-styling dryer, non-slip mat, storage case and cleaning brush. Smooth+Control has 1.2 inch and 1.6 inch barrels, firm smoothing brush, pre-styling dryer, non-slip mat, storage case and the cleaning brush. If you are interested in only drying your hair, then you may want to consider our Supersonic hair dryer as it has the same drying technology. We hope this information proves useful. Best wishes, Carissa Dyson Customer Support.
A:AnswerHi there. Thank you for your interest in our Dyson Air Wrap. We apologize for any delay in our response. Dyson's are not dual voltage, the US voltage is 110/120v and if used with a converter we are not able to guarantee the life of the unit and we cannot ship outside the US. We hope this information proves useful. Best wishes, Carissa Dyson Customer Support.
A:AnswerSo my mom has thick hair and I tried curling it with the tool and they opened up a bit but it still looked beautiful. The curls won’t stay super tight. They will open up. For thicker hair you just have to take smaller ish sections also
A:AnswerHi there, this is Kelly with Dyson. Unfortunately, Dyson products are not dual-voltage. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed. However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Kumar, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.
However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. This is outlined under the Terms and Conditions of the warranty under the What is Not Covered section in the operating manual.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Ryan,
I am curious what you ended up choosing, as I am having the same issue where I spend half the year in the US and half the year in Europe (also 220).
What did you decide and has it still worked for you?
Any insight would be appreciated.
Thank you
A:AnswerHi Liz, this is Krystal with Dyson. Thank you for your interest in the Dyson Airwrap. The Dyson Airwrap sold in Japan is the same as the one sold in the US. However, the voltage is different as the voltage for each country is not the same. A machine purchased in the US will operate on 110-120 voltage and should not be used with a converter.
Best Wishes,
Krystal
Dyson Customer Support
