A:Answer When a device does not power on, or if the screen has become frozen and will not power off, a soft reset can help by forcing the device to reboot. This Garmin article provides soft reset instructions along with common reasons why a device might not turn on: https://bit.ly/33bzWJt
If you encounter power issues with your replacement device, Garmin Product Support is happy to offer additional assistance. Our contact information and hours of operation, can be found on at: support.garmin.com