A:AnswerHi Sam - Thanks for reaching out to us. If you have changed the charcoal filter and tried resetting the filter, but the Reset Filter notification will not go away, please disconnect power to the microwave for 30 seconds. If this does not clear the Reset Filter, service will be needed. Please schedule a service appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We hope this is helpful. Keep in touch! Sue
A:AnswerHi Tsunnnn - We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. We suggest GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175SKSS / JVM6175YKFS (YKFS has Fingerprint Resistant Stainless Steel) and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195SKSS. Model JVM7195SKSS has an easy clean, dark gray enamel interior with steam clean option. Play Video: https://www.youtube.com/watch?v=wSIh-YJSlt0&list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt&index=2&t=0s - Keep in touch! Sue
A:AnswerHi John60- We certainly appreciate your loyalty! JVM6175SKSS is a great choice with sensor cooking controls. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. The mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Also, the microwave ovens are designed for adaptation for the following three types of ventilation: 1.
Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). All over-the-range microwaves can be vented to the outside using an equivalent total of 140 feet of rigid 3 1/4" x 10" rectangular or rigid 6" round ducting. Enjoy! Sue
A:AnswerHi Denverbroncos - The over-the-range microwave ovens are designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). Model JVM6175DKBB is a nice choice and can be installed with the same venting system. Check out the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - We certainly appreciate your loyalty. Enjoy! Sue
A:AnswerI replaced my over the range GE microwave with sensor cooking and top exterior exhaust with JVM6175DKWW 1.7 CF OTR SENSOR MICRO OVEN. It has proven to be a great choice. The sensor cooking function works even better than the old model. But alas, the wall mounting bracket was designed differently enough to require replacing it with the new one. Also the top mounting holes are in different locations. I still installed it myself but I don't know why they had to change it. Same brand, makes no sense.
A:AnswerHi Lulu - Yes, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Model JVM2070BH002: Approx. Product Dimensions (WxHxD) (in.)
29 7/8 in x 16 11/32 in x 15 7/16 in / Model JVM6175BLTS: Approx. Product Dimensions (WxHxD) (in.) 29 7/8 in x 16 1/2 in x 15 in. See Specifications document at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM6175SK_EK_C3.pdf - We certainly appreciate your loyalty! Sue
A:AnswerHi DefianceChic - A 12" deep (min.)-13" (max) cabinet is required. Maximum depth with JX15 Bump Out Kit is 16" (Bump Out Kit sold separately). There is a vent located on the top edge of the unit. See page 11 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Keep in touch! Sue
A:AnswerI had a similar issue which turned out to be the door being warped from heat off the stove just enough not to be able to activate the switch at the door
A:AnswerHi mpast- We certainly appreciate your loyalty! While all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Keep in touch! Sue
A:AnswerDon, you need the indoor filter kit, and your going to have remove and replace the rear support bracket. And make sure you have second person to remove and put the new one in place. Good Luck Don!!
A:AnswerHi Walter - Yes, the microwave oven is designed for adaptation for the following three types of ventilation: Outside Exhaust (Vertical – Delivered from factory in vertical position), Outside Exhaust (Horizontal); Recirculating (Non-vented ductless). We suggest to view the Installation Instructions at the following link for complete details:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Thanks for choosing GE! Enjoy- Sue
A:AnswerHi Dave - We appreciate your loyalty! We suggest our GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196DKBB. It has a new easy-clean, dark gray enamel interior with steam clean option. Play Video: https://youtu.be/wSIh-YJSlt0?list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt - Keep in touch and let us know your favorite feature- GEAppliances.com - Sue
A:AnswerI’m not sure but the microwave I had was a GE and I didn’t have to change the bracket so it was easy to install. I just took the bolts out of the cabinet and tipped the old microwave out and put the new one in. FYI my old GE was 20 years old.
