A:AnswerI had the old Geek Squad plan, December 2023, I had automatic renewal, it included Geek support, maintenance and service on three devices plus Webroot. I've had this same plan since 2013. Without notifying me, Best Buy had discontinued GeekSquad protection plan with Webroot. I was charged $199.00 for Total tech, for additional $20.00 they would add Webroot. I demand a refund and cancel my plan. Automatic renewal should be I get the same plan, with no notification of changes.
A:AnswerProfits, Best Buy executives caught on to the number of consumers paying over retail price from various shopping outlets. Do you know how many customers of Best Buy will purchase thinking that the "Best Buy Totaltech" will solidify their chance of purchasing a next gen video gaming system?...
It's not about combating bots but just to maximize profits... As consumers we do have the purchasing power to say enough is enough by not buying into this madness but we all must be behind the cause.
A:AnswerRead the fine print. there is a fee associated with every claim so it it’s not cost free. Also if replacement parts or recondition parts are not available they’ll give you some prorate amount for new unit.
A:AnswerYes, the Total Tech Support Membership will set up your microwave and set-up your smart television. They are outstanding. Please contact the store to schedule an appointment. I am elderly as well with an elderly mother.
A:AnswerHi,
A family member can use your Best Buy Totaltech Yearly Membership to have a new TV mounted if they purchased the TV from Best Buy. THE MEMBERSHIP COVERS ALL MEMBERS OF THE HOUSEHOLD LIVING AT THE MEMBER'S PRIMARY HOME ADDRESS, regardless of who purchased the TV.
I hope this helps!
A:AnswerI tried to get price matching guarantee for my laptop that I purchased at Best buy and it was impossible. I tried on several occasions and they kept telling me it was in progress even though I never got the money back. I then eventually just gave up because it was so frustrating. I never received the price match guarantee, don't depend on this.
A:AnswerNo they do not also even with their total tech $175 a year they charge you $50 to come out to your house .. read all of pamphlet before you purchase they told me I it covers all so not the truth!!!
A:AnswerHi,
Best Buy Totaltech members can get security camera installation services for free. This includes running the wires and getting the system all set up.
According to the Best Buy website, Totaltech members get the following services for free:
Security camera installation: Our Geek Squad experts will install your security camera system, run the wires, and get it all set up for you.
TV mounting: We'll mount your TV to the wall, connect your surround-sound speakers and video devices, and connect everything to your Wi-Fi.
Home Wi-Fi setup: We'll help you set up your home Wi-Fi network and optimize your signal for the best performance.
Unlimited Geek Squad support: You'll get unlimited 24/7 support from Geek Squad experts for all your tech needs.
To get your security camera system installed, you can schedule an appointment online or in-store. You will need to provide the Geek Squad with the make and model of your security camera system, as well as the desired installation locations.
Here are some additional details about the Best Buy Totaltech security camera installation service:
The service includes up to 8 cameras.
The service includes running wires through walls and attics.
The service includes mounting cameras to walls and ceilings.
The service includes connecting cameras to your Wi-Fi network.
The service includes configuring cameras for remote viewing.
Please note that the Best Buy Totaltech security camera installation service does not include the cost of the security camera system itself.
I hope this info helps!
A:AnswerHey there,
If you buy a television with Totaltech and it can't be repaired, you will get a new one. This is because Totaltech includes up to two years of product protection on most new Best Buy purchases.
If your television breaks within two years of purchase, you can take it to any Best Buy store or call Geek Squad to schedule an in-home repair. If the television can't be repaired, Geek Squad will replace it with a new one of the same or equal value.
Here are some THINGS TO KEEP IN MIND about Totaltech product protection:
It covers most new Best Buy purchases, including televisions.
It lasts for up to two years from the date of purchase.
It covers accidental and non-accidental damage.
There is no deductible.
If you have any questions about Totaltech product protection, please contact Best Buy customer service.
I hope this info helps!
A:AnswerHi,
I called Best Buy customer service to confirm, and they told me that Webroot Secure Anywhere is not included in Totaltech membership.
If you are a Totaltech member and need internet security software for your cell phones, you will need to purchase it separately.
I hope this helps!
