“What is I buy a television and for whatever reason it can not be repaired? Do I get a new one or what happens?”
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Hey there, If you buy a television with Totaltech and it can't be repaired, you will get a new one. This is because Totaltech includes up to two years of product protection on most new Best Buy purchases. If your television breaks within two years of purchase, you can take it to any Best Buy store or call Geek Squad to schedule an in-home repair. If the television can't be repaired, Geek Squad will replace it with a new one of the same or equal value. Here are some THINGS TO KEEP IN MIND about Totaltech product protection: It covers most new Best Buy purchases, including televisions. It lasts for up to two years from the date of purchase. It covers accidental and non-accidental damage. There is no deductible. If you have any questions about Totaltech product protection, please contact Best Buy customer service. I hope this info helps!
Sorry, there was a problem. Please try again later.Hi, If you purchase a television and it cannot be repaired under a My Best Buy Total Yearly Membership, you will be eligible for a replacement television. This is because the membership includes a Geek Squad Protection plan, which covers accidental damage and malfunctions. To file a claim, you will need to contact Geek Squad and provide proof of purchase and your membership information. Geek Squad will then assess the damage to your television and determine if it can be repaired. If the television cannot be repaired, Geek Squad will replace it with a new television of equal value. There are a few exceptions to the replacement policy. For example, you will not be eligible for a replacement if the damage to your television is caused by intentional misuse or neglect. You will also not be eligible for a replacement if the television is not covered by the Geek Squad Protection plan, such as if it is past the warranty period. Here are some additional things to keep in mind about the replacement policy: You may be required to pay a deductible, depending on the terms of your membership. The replacement television may be a refurbished model, but it will be of equal value to the original television. If the replacement television is not available, you may be given the option of a refund or store credit. I hope this info helps!
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