Questions & Answers

Name: Hisense - 55" Class H9G Quantum Series LED 4K UHD Smart Android TV
Brand: Hisense
SKU: 6403995
Price: 149.99 USD
Rating: 4.2 (486 reviews)

Hisense - 55" Class H9G Quantum Series LED 4K UHD Smart Android TV

Model:: 55H9G; |
SKU:: 6403995

User rating, 4.2 out of 5 stars with 486 reviews.

Highly rated by customers for:

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Questionwhen will you be getting the hisense 55 h9g
Asked 5 years ago by webb.
- Answer Hello Webb, Thank you for your interest in the 55H9G. Please reach out directly to your local BestBuy for information on stock availability. If you have any questions about the unit please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 5 years ago by HisenseProductExpert
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QuestionI want to send it to a friend in EGYPT, does it support ARABIC subtitles on Netflix?
Asked 6 years ago by Anonymous.
- Answer Hello Hisense Customer, Thank you for your interest in the 55H9G. Please reach out directly to Netflix for information on the available subtitles. If you have any questions about the unit please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 6 years ago by HisenseProductExpert
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QuestionDoes the 55" H9G Model support either Variable Refresh Rate(VRR) and Low Frame-rate Compensation(LFC)?
Asked 6 years ago by Mike.
- Answer Hello Mike, Thank your interest in the 55H9G. No the unit does not support variable refresh rate or low frame rate compensation. If you have any further questions please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 6 years ago by HisenseProductExpert
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QuestionI have a 5.1 Vizio soundbar connected to this TV via ARC What is the recommended "digital audio out setting"? PCM or Dolby Digital Plus?
Asked 6 years ago by Cam.
- Answer Hello Cam, Thank you for your interest in the 55H9G. You would not adjust the Digital Audio Out settings as that is for when you have a soundbar connected via Optical cable. You would only need to switch the speaker settings to ARC. If you have any further questions please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 6 years ago by HisenseProductExpert
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QuestionDoes this TV have real HDR or is it only "HDR compatible"?
Asked 6 years ago by Anonymous.
- Answer HDR and Dolby Vision both, a very excellent picture
  Answered 5 years ago by averageguy
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QuestionDoes this have a 3 or 2 pronged power cable, also how long is it?
Asked 6 years ago by Littleartimes121.
- Answer Hello Hisense Customer, Thank you for your interest in the 55H9G. The unit has a 2 pronged power cable and is 1.5 meters long. If you have any further questions please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 6 years ago by HisenseProductExpert
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QuestionDoes this TV record your voice or does it just use the sound for commands?
Asked 6 years ago by red.
- Answer Hello Red, Thank you for your interest in the 55H9G. The television does not record your voice it only uses your voice for commands. If you have any further questions please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 6 years ago by HisenseProductExpert
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QuestionDoes it have an input for a sound bar?
Asked 6 years ago by Anonymous.
- Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G. You can connect a soundbar the TV via HDMI or digital audio output. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
  Answered 2 years ago by HisenseProductExpert
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QuestionWhen will this tv be back in stock? It sold out way too fast, I couldn't get my hands on it!
Asked 6 years ago by Anonymous.
- Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G, For the availability and ETA on this model, please contact Best Buy for further assistance. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
  Answered 2 years ago by HisenseProductExpert
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QuestionHaving issues getting the H9G 65" TV to output 5.1 when connected to vizio smartcast 5.1 setup via HDMI ARC and streaming from apps in the OS (VUDU, Google Play). Surround sound works fine with xbox (connected directly to the soundbar via optical audio).
Asked 6 years ago by Dave.
- Answer New Firmware update fixed this issue! Thanks!!!
  Answered 6 years ago by Dave
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QuestionWill this TV support E-ARC? 2020 soundbars will need this to support uncompressed Dolby Atmos and DTS:X.
Asked 6 years ago by Juan2three4.
- Answer Hello Juan, Thank you for your interest in the 55H9G. No the television does not support eARC. If you have any further questions please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 6 years ago by HisenseProductExpert
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QuestionI hope Hisense made enough of this model. This H9g rocks any TV out there including Samsung,Sony LG and Vizio,and TCL .And this H9G is so close to a oled its not funny,Hisense killed it this year..... thanks
Asked 6 years ago by tvine2000.
- Answer Hello Thomas, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We are elated that you are pleased with our product.If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
  Answered 6 years ago by HisenseProductExpert
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QuestionI learned that this tv doesn’t support dts, can I still get a stereo audio output when connected to a sound bar or there will be no audio at all?
Asked 5 years ago by Anonymous.
- Answer I have this hooked up to a vizio 5.1 sound bar and it passes through pretty much everything to the sound bar via optical. I found this, hopefully it helps answer your question.. This TV can pass both DTS and Dolby Digital via ARC or optical, which is great, but it doesn't support eARC
  Answered 5 years ago by ucinn
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QuestionWhat is the refresh rate?
Asked 5 years ago by Beets.
- Answer hello Hisense Customer, Thank you for your interest in the Hisense 55H9G. The power consumption is 120V with 60Hz. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
  Answered 5 years ago by HisenseProductExpert
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QuestionI just got this TV and I'd like to connect my RCA sound bar to it. It doesn't have HDMI hookups but AV Cables. I plugged the red and white cables to the back of the TV in the red and white ports and get no sound. What am I doing wrong?
Asked 5 years ago by sjscuba.
- Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. This TV has HDMI (ARC) for sound bar and also a digital audio output. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
  Answered 5 years ago by HisenseProductExpert
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QuestionWhat version of the ATSC tuner is in the H9G series for over-the-air TV signals? Specifically in the 55H9G. Is it the NextGen ATSC 3.0 tuner or the older ATSC 2.0 for capturing over-the-air TV signals?
Asked 5 years ago by djs.
- Answer Hello Hisense Customer, Thank you for your interest in the 55H9G. This television has a ATSC 2.0 tuner. If you have any further questions please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 5 years ago by HisenseProductExpert
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QuestionWhen will Best Buy be getting more of these in stock for home delivery or store pickup in Metro Detroit? Thank you.
Asked 5 years ago by MarkW.
- Answer Hello Mark, Thank you for your interest in the Hisense 55H9G. For the stock and availability on this model, please contact the local retailer. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
  Answered 5 years ago by HisenseProductExpert
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QuestionCan the ethernet port support Gigabit internet speeds (1000mbits) 10/100/1000? Thanks
Asked 5 years ago by Morpheus.
- Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G. Regrettably, the ethernet port is not able to support 1000 mbits (10/100/1000). If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
  Answered 5 years ago by HisenseProductExpert
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QuestionIs it possible to connect wireless headphones to the TV (for someone hearing impaired) and still have the tv speakers on for the rest of the people watching tv? If so, what kind of headphone connection do I need to get?
Asked 5 years ago by Cookie.
- Answer Hello Cookie, Thank you for your interest in the Hisense 55H9G. yes you can use a Bluetooth headset, However, you are unable to listen through the headset and hear the TV same time. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
  Answered 5 years ago by HisenseProductExpert
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QuestionHas anyone successfully connected to sound bar via optical cable? I have tried, can see the Red light, but can’t send sound through the sound bar . Eve with TV speaker off, the only option I can choose under Audio Output is TV Speaker.
Asked 5 years ago by Maco.
- Answer Hello Mac, Thank you for your interest in the 55H9G. After connecting your sound bar vis optical cable go to the Settings / Menu > Sound > Advanced Settings > Digital Audio Out to select Dolby Digital to receive the Dolby Digital audio. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team
  Answered 5 years ago by HisenseProductExpert
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Showing 81-100 of 118 questions

Questions & Answers

Hisense - 55" Class H9G Quantum Series LED 4K UHD Smart Android TV

Q: Questionwhen will you be getting the hisense 55 h9g

Q: QuestionI want to send it to a friend in EGYPT, does it support ARABIC subtitles on Netflix?

Q: QuestionDoes the 55" H9G Model support either Variable Refresh Rate(VRR) and Low Frame-rate Compensation(LFC)?

Q: QuestionI have a 5.1 Vizio soundbar connected to this TV via ARC What is the recommended "digital audio out setting"? PCM or Dolby Digital Plus?

Q: QuestionDoes this TV have real HDR or is it only "HDR compatible"?

Q: QuestionDoes this have a 3 or 2 pronged power cable, also how long is it?

Q: QuestionDoes this TV record your voice or does it just use the sound for commands?

Q: QuestionDoes it have an input for a sound bar?

Q: QuestionWhen will this tv be back in stock? It sold out way too fast, I couldn't get my hands on it!

Q: QuestionHaving issues getting the H9G 65" TV to output 5.1 when connected to vizio smartcast 5.1 setup via HDMI ARC and streaming from apps in the OS (VUDU, Google Play). Surround sound works fine with xbox (connected directly to the soundbar via optical audio).

Q: QuestionWill this TV support E-ARC? 2020 soundbars will need this to support uncompressed Dolby Atmos and DTS:X.

Q: QuestionI hope Hisense made enough of this model. This H9g rocks any TV out there including Samsung,Sony LG and Vizio,and TCL .And this H9G is so close to a oled its not funny,Hisense killed it this year..... thanks

Q: QuestionI learned that this tv doesn’t support dts, can I still get a stereo audio output when connected to a sound bar or there will be no audio at all?

Q: QuestionWhat is the refresh rate?

Q: QuestionI just got this TV and I'd like to connect my RCA sound bar to it. It doesn't have HDMI hookups but AV Cables. I plugged the red and white cables to the back of the TV in the red and white ports and get no sound. What am I doing wrong?

Q: QuestionWhat version of the ATSC tuner is in the H9G series for over-the-air TV signals? Specifically in the 55H9G. Is it the NextGen ATSC 3.0 tuner or the older ATSC 2.0 for capturing over-the-air TV signals?

Q: QuestionWhen will Best Buy be getting more of these in stock for home delivery or store pickup in Metro Detroit? Thank you.

Q: QuestionCan the ethernet port support Gigabit internet speeds (1000mbits) 10/100/1000? Thanks

Q: QuestionIs it possible to connect wireless headphones to the TV (for someone hearing impaired) and still have the tv speakers on for the rest of the people watching tv? If so, what kind of headphone connection do I need to get?

Q: QuestionHas anyone successfully connected to sound bar via optical cable? I have tried, can see the Red light, but can’t send sound through the sound bar . Eve with TV speaker off, the only option I can choose under Audio Output is TV Speaker.

Questionwhen will you be getting the hisense 55 h9g

QuestionI want to send it to a friend in EGYPT, does it support ARABIC subtitles on Netflix?

QuestionDoes the 55" H9G Model support either Variable Refresh Rate(VRR) and Low Frame-rate Compensation(LFC)?

QuestionI have a 5.1 Vizio soundbar connected to this TV via ARC What is the recommended "digital audio out setting"? PCM or Dolby Digital Plus?

QuestionDoes this TV have real HDR or is it only "HDR compatible"?

QuestionDoes this have a 3 or 2 pronged power cable, also how long is it?

QuestionDoes this TV record your voice or does it just use the sound for commands?

QuestionDoes it have an input for a sound bar?

QuestionWhen will this tv be back in stock? It sold out way too fast, I couldn't get my hands on it!

QuestionHaving issues getting the H9G 65" TV to output 5.1 when connected to vizio smartcast 5.1 setup via HDMI ARC and streaming from apps in the OS (VUDU, Google Play). Surround sound works fine with xbox (connected directly to the soundbar via optical audio).

QuestionWill this TV support E-ARC? 2020 soundbars will need this to support uncompressed Dolby Atmos and DTS:X.

QuestionI hope Hisense made enough of this model. This H9g rocks any TV out there including Samsung,Sony LG and Vizio,and TCL .And this H9G is so close to a oled its not funny,Hisense killed it this year..... thanks

QuestionI learned that this tv doesn’t support dts, can I still get a stereo audio output when connected to a sound bar or there will be no audio at all?

QuestionWhat is the refresh rate?

QuestionI just got this TV and I'd like to connect my RCA sound bar to it. It doesn't have HDMI hookups but AV Cables. I plugged the red and white cables to the back of the TV in the red and white ports and get no sound. What am I doing wrong?

QuestionWhat version of the ATSC tuner is in the H9G series for over-the-air TV signals? Specifically in the 55H9G. Is it the NextGen ATSC 3.0 tuner or the older ATSC 2.0 for capturing over-the-air TV signals?

QuestionWhen will Best Buy be getting more of these in stock for home delivery or store pickup in Metro Detroit? Thank you.

QuestionCan the ethernet port support Gigabit internet speeds (1000mbits) 10/100/1000? Thanks

QuestionIs it possible to connect wireless headphones to the TV (for someone hearing impaired) and still have the tv speakers on for the rest of the people watching tv? If so, what kind of headphone connection do I need to get?

QuestionHas anyone successfully connected to sound bar via optical cable? I have tried, can see the Red light, but can’t send sound through the sound bar . Eve with TV speaker off, the only option I can choose under Audio Output is TV Speaker.