A:AnswerHi tearza, thank you for your question. We will be happy to help you wiring your new unit. We need to know what type of system you have and to see the full wiring configuration, which wire was going to which terminal on the old thermostat. Feel free to contact our tech support team at (800) 633-3991 or via Private Message at our Honeywell Home Facebook account. - Maria
A:AnswerFollow up….. spoke to Honeywell. This thermostat is “comfort” or something like that. Being smart it uses the last two weeks of usage to determine how to heat your home when it is programmed. However, programming doesn’t work with your schedule. So basically if we manually adjust our temperature it will use whatever it thinks is needed to get it to the temp ASAP, even if only upping one degree, regardless of temperature outside. Bc we bought this and it is a consumer model it lacks the ability for advanced settings to make changes to keep auxiliary from coming on right away and so forth. So we are returning this and having our HVAC guy coming to put in one that he can configure to run more like how we’d like it to run.
I wish online searching was more clear instead of HVAC sites just saying (in regards to heat pumps) ST 1 should run for about 10 mins before ST 2 kicks in if it is needed but also should only be when colder out and then ST 2 run for so long before Auxiliary kicks in and how auxiliary shouldn’t run unless it’s close to freezing or freezing outside. That doesn’t seem to be the case with these smart thermometers. I’m still a little confused by it all but hope changing to the pro model we are going to does what we want it to do. It is another Honeywell model, Vision PRo 8000 pro model.
A:AnswerHi Mike, we will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. You can contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
A:AnswerHi TT, this thermostat does not use batteries, it takes power from your HVAC system through the C wire. If the Wi-Fi goes out, your thermostat will continue to run your system and work as a regular thermostat as long as there is power. - Maria
A:AnswerHi Jake, we will be happy to help verifying the compatibility of your HVAC system and this thermostat. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
A:AnswerHi BellaFam, thank you for your question. This thermostat has de On (always on), Auto (running while cooling/heating) and Circulate (fan runs randomly about 35% of the time) options. - Maria
A:AnswerThis thermostat connects to the internet via your home Wi-Fi network. The outdoor temperature displayed on the screen is what the weather service is reporting for your location.
A:AnswerHi, its possible the second floor does not have a heating element, this is something you'll want to confirm by locating the system or asking an H-vac installer. If you find that the 2 floor system does have a heating option you can adjust your heating stages to 1 from the installer menu by selecting settings, arrow to system setup and press next to heating stages. -Joey
A:AnswerHi, thanks for reaching out. Each zone would need their own unit. You'll want to make sure each zone has a C wire going to the thermostats for power. -Joey
