“We are finding when we manually increase the temp by one degree it is kicking on ST 1 and 2 and even sometime auxiliary within seconds of each other, outdoor temp is 50. . Is this normal? Or is it a heat system issue and not thermostat. Brand new system.”
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Follow up….. spoke to Honeywell. This thermostat is “comfort” or something like that. Being smart it uses the last two weeks of usage to determine how to heat your home when it is programmed. However, programming doesn’t work with your schedule. So basically if we manually adjust our temperature it will use whatever it thinks is needed to get it to the temp ASAP, even if only upping one degree, regardless of temperature outside. Bc we bought this and it is a consumer model it lacks the ability for advanced settings to make changes to keep auxiliary from coming on right away and so forth. So we are returning this and having our HVAC guy coming to put in one that he can configure to run more like how we’d like it to run. I wish online searching was more clear instead of HVAC sites just saying (in regards to heat pumps) ST 1 should run for about 10 mins before ST 2 kicks in if it is needed but also should only be when colder out and then ST 2 run for so long before Auxiliary kicks in and how auxiliary shouldn’t run unless it’s close to freezing or freezing outside. That doesn’t seem to be the case with these smart thermometers. I’m still a little confused by it all but hope changing to the pro model we are going to does what we want it to do. It is another Honeywell model, Vision PRo 8000 pro model.
Sorry, there was a problem. Please try again later.Hi Kidsjustine, thank you for bringing this to our attention. We will be happy to take a look at this, verify the wiring and configuration of your thermostat to make sure that everything is working as intended. Feel free to contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
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