Questions & Answers

Q: QuestionCan I control this thermostat with my voice?

• A:Answer Yes, this thermostat can be controlled with Amazon Alexa.

Q: QuestionCan I customize the display color on this thermostat?

• A:Answer Yes, you can personalize the display color of this thermostat to match your decor.

Q: QuestionWhat type of alerts does this thermostat provide?

• A:Answer This thermostat sends intelligent alerts for air filter changes, humidifier pad replacements, and extreme indoor temperature or humidity levels.

Q: QuestionWhat is the voltage type that this thermostat uses?

• A:Answer This thermostat uses a low voltage type.

Q: QuestionDoes this thermostat show the energy usage history?

• A:Answer Yes, you can view energy usage and history on this thermostat.

Q: QuestionDoes this thermostat come with an outdoor weather sensor?

• A:Answer No, this thermostat does not come with an outdoor weather sensor.

Q: QuestionHow do I know if I have a C-wire in the wall where my old Honeywell thermostat was? Is there a way to make this work if I do not have a c-wire?

Asked 8 years ago by Roberto.

• A:Answer You can use the fan or “g” wire to Power it.

  Answered 7 years ago by TVannouncer

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Q: QuestionWhat are installation instructions & wiring requirements?

Asked 8 years ago by Sitruc.

• A:Answer You will need to have a "C" wire in order to use this. If you do not have one, there are additional instructions on how to wire it and it includes the wire you can use to jump it in your thermostat. If you have minor DIY skills, you should have no problem with the installation.

  Answered 8 years ago by TechFan

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Q: QuestionFor those who use this thermostat for both heat and AC, say it’s July and you have the nighttime temperature set to 72 until you leave at 8am. Then it’s set for 78. Will the heat go on to make up that 6 degree difference? I know it shouldn’t but..:.

Asked 7 years ago by WRJW971.

• A:Answer Hi there! The Honeywell Smart Color Thermostat does have the ability to be setup for Auto Changeover; this will allow the thermostat to turn on heating or cooling as needed based on your schedule setup. However, the heating and cooling set points must be at least three degrees apart and the heating set point is unable to be set above the cooling set point. So for your example, if your cooling set point is 72 degrees, you would only be able to set your heating set point to 69 or lower. To answer your question, this thermostat will not turn your heat on to bring your home up to the 78 degree set point you have chosen for the next scheduled period. It will allow the house to naturally get that warm if it is able to, and if it does, the thermostat will turn your cooling on to maintain the 78 degrees if necessary. I hope this helps!

  Answered 7 years ago by Honeywell Support

  
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Q: QuestionHow can I determine if I have the "C" wire? Do I have to remove the existing thermostat?

Asked 8 years ago by Lee.

• A:Answer You will need to remove your old thermostat to determine if you have a C wire. Just because it's there don't assume it's real. You will need your system powered on to test. You need to CAREFULLY, using a volt meter set on AC, measure the voltage between the R ( could be RC in some cases) wire and the C wire. You should see 24 Vac. It could be as high as 29 Vac when nothing is running, and nothing will be with your thermostat removed. If you have the voltage then the C wire is real and you can continue. If not consider having your system updated to include it.

  Answered 8 years ago by BradleyFl

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Q: QuestionMy RTH9585WF thermostat will not go above 77 degrees

Asked 7 years ago by Doug.

• A:Answer Hi Doug! This Smart Color WiFi Thermostat has temperature limits that you will be able to adjust by going to Settings> Preferences> Advanced Preferences, then press 'Next' until you see "Temperature Limits". You can adjust the Range Stop by pressing the up/down arrow for heat and cool and then you have to press 'Done' and select 'Yes" to save the changes. Have a great weekend!

  Answered 7 years ago by Honeywell Support

  
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Q: QuestionHi. I have a regular Honeywell thermostat. I know for sure it uses AA batteries. Does this mean that I don't have c wire and then I won't be able to install the new smart thermostat?

Asked 7 years ago by Mike.

• A:Answer You will need to confirm if you have a common wire or not. You can not tell simply by the thermostat needing batteries or not. Some thermostats used the batteries for display illumination or to hold the program memory in case of a power outage.

  Answered 7 years ago by TonyM

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Q: QuestionDoes this thermostat change automatically from heat to cool or cool to heat?

Asked 5 years ago by Danzam.

• A:Answer Yes, but you have to enable Automatic changeover in the Advanced Preferences screen as this feature is off right out of the box.

  Answered 5 years ago by RichardycVerified Purchase

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Q: QuestionDoes the rth9585wf have batteries for the led display

Asked 5 years ago by Rajiv.

• A:Answer No batteries. This thermostat requires a constant live 24 volts.

  Answered 5 years ago by JustMe

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Q: QuestionHoneywell says we need a redlink module for the internet interface. Instructions do not mention it and all the reviews says easy to install and program so I need one?

Asked 8 years ago by redlink.

• A:Answer Honeywell RTH9585WF wirelessly connected to my home Wi-Fi network just like a tablet or laptop. No additional modules were required.

  Answered 8 years ago by syezrilVerified Purchase

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Q: QuestionWhen using the app for this thermostat, does it display the current temperature & humidity in the home as well as temperature & humidity outside?

Asked 7 years ago by MJC.

• A:Answer Yes. The app displays both inside and outside temp and humidity.

  Answered 7 years ago by LeewVerified Purchase

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Q: QuestionWill this model thermostat work with a heat pump equipped with an emergency heat coil?

Asked 5 years ago by Buzz.

• A:Answer Yes, I have this thermostat installed on two heatpump systems that have Aux heat coils. My systems have an automatic low outdoor temperature cut out relay that cuts off the heatpump and energizes the heating coils whenever there is a demand for heat and outdoor temperature is below 27 degrees. When outdoor temperature goes back above 30 degrees, it switches back to the heatpump. The thermostat can also be set to emergency heat in case there is a problem with the heatpump itself. My thermostats have wires connected to the following points: C R Y G O E/Aux During the thermostat setup, you will be prompted with questions regarding Y, O and E/Aux, I chose the default prompts and my systems work fine. Hope this helps.

  Answered 5 years ago by Diyr52

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Q: QuestionWill this operate honeywell whole house humidifier, i see it has humidity on display put no clear answer if can control so can remove the 2nd control I have

Asked 7 years ago by Devon.

• A:Answer Hi there! Thank you for reaching out to us, this thermostat will not control a humidifier it can only show the inside and outside humidity on the screen. If you are looking for a compatible thermostat that can control humidity, please call us at (855) 733-5465 Monday-Sunday 7 am to 10 pm CST and reference case 01026620 and we will be happy to recommend you a compatible thermostat. Have a wonderful weekend!

  Answered 7 years ago by Honeywell Support

  
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Q: QuestionIf internet connection is lost, does the system keep running at the last setting, remain off until reset, or does it turn back on when internet is restored?

Asked 6 years ago by Ajm.

• A:Answer It keeps running. the internet part is pretty much to communicate with your phone.

  Answered 6 years ago by GordoVerified Purchase

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