A:AnswerHi, thank you for your question. This thermostat does not have a replaceable battery, it takes power from your HVAC system using the C wire. - Maria
A:AnswerHi! Thanks for reaching out. The C-wire (or common wire) is part of the wiring setup that comes from your HVAC system to the thermostat’s wall plate. Please note that the thermostat itself does not include a C-wire, it needs to be provided by your existing installation.— Charlie
A:AnswerHi Ninny, thank you for your question. The thermostat includes installation instructions. You can also reach out to our tech support team at (800) 633-3991 or send us a private message to our Honeywell Home Facebook account and we will be happy to guide you through the thermostat installation. - Maria
A:AnswerHi Scottr3126, we will be happy to help verifying the compatibility of this thermostat and your HVAC system. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our team at (800) 633-3991 or send us a private message to our Honeywell Home Facebook account. - Maria
A:AnswerHi KimC, thank you for your question. This thermostat's wiring is not comparable to our thermostats'. We recommend you to contact your HVAC contractor to re-wire the system.
A:AnswerHi GaryD, we will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. You can contact our team at (800) 633-3991 or send us a private message to our Honeywell Home Facebook account. - Maria
A:AnswerHi Ben, the thermostat doesn't have a motion sensor to detect movement. The unit has a inactive screen brightness setting which you can set between 0-10 zero being no backlight at all.
A:AnswerHi Sam, thank you for your question. This thermostat works with low voltage (24 VAC) systems only. If you have a low voltage system we need to know how many total wires you have and which terminals are being used on your current thermostat to verify compatibility. If you have a line voltage system, we need to know what is the voltage, wattage and amperage to recommend you a compatible thermostat. Our tech support team is available 7 days a week at (800) 633-3991 or through Private Message at our Honeywell Home Facebook account. - Maria
A:AnswerHi RonB, thank you for your question. You have to use the same wires that you are using on your current thermostat. We will be happy to help verifying compatibility and providing recommendations for a C wire depending on your system type and amount of wires. Feel free to contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
A:AnswerHi 5730, thank you for reaching out to us. This thermostat works with heat and ac units. We will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. We are available at (800) 633-3991 or through Private Message at our Honeywell Home Facebook account. - Maria
A:AnswerHi Dan, thank you for reaching out to us. We will be happy to provide information about this thermostat and help verifying its compatibility with your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our tech support team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account. - Maria
A:AnswerHi Grant, I'm not showing SwitchBot as being one of our compatible partners. This model is compatible with the Total Connect Comfort app and can be controlled through Amazon Alexa, Apple Home, Google Assistant, and IFTTT. -Joey
A:AnswerHi Rseb, thank you for your question. The W2 wire should be connected to the W2,Aux/E terminal. We will be happy to assist you with the complete wiring at (800) 633-3991 or through Private Message at our Honeywell Home Facebook account. - Maria
A:AnswerHi Liliangel, thank you for your question. We need to get more details about this like if the thermostat shows 'Heat On' on the screen, if the system starts running, if you are getting air coming our of the vents and if it is warm air. The thermostat is a switch that tells the system when to start and stop running based on the inside and set temperatures. If the thermostat shows 'Heat On' steady on the screen and your system starts running that means that the thermostat is working properly and we recommend you contacting your HVAC contractor to check the system. We will be happy to help troubleshooting and discussing where the issue may be at (800) 633-3991 or through Private Message at our Honeywell Home Facebook account. - Maria
