A:AnswerYou may need to add a discrete graphics card to this HP Envy desktop to accommodate the monitors. I would recommend reaching out to the Geek Squad or a blue shirt in the computer department to find the right discrete graphics card. Be sure to have the model number of the monitors and the computer with you. You may also need to update the power supply to support the discrete graphics card.
A:AnswerI believe it is from 2019. The oldest review on HP's website is 9 months, so that would make it sometime in 2019. PC Magazine reviewed it in February of 2020 indicating that some of the newest PC's from HP still use 8th generation i5 in their configurations even though 9th generation is available.
A:AnswerI didn't like the keyboard either. I use a Logitech instead. It sounds like something is wrong with the dongle for the keyboard. Keyboards are pretty inexpensive and Logitech can't be beat. They have so many types to choose from.
A:AnswerNo a 32GB module is not supported.
Here is the memory upgrade information for this computer:
Memory upgrade information
Dual channel (1 DIMM per channel) memory architecture
Two DDR4 UDIMM (288-pin) sockets
Supports PC4-21300 (DDR4-2666)
Supports 8 GB and 16 GB DDR4 UDIMMs
Supports up to 32 GB (unbuffered) with two 16 GB DIMMs on 64-bit computers
A:AnswerI am not sure how that works but I purchased an HDMI switch and just plugged that into the back of the computer and then plugged both monitors into that HDMI switch and it works perfect.
A:AnswerThe Wireless Keyboard and Mouse that come with the system, are not bluetooth, they use a small USB adapter (dongle) that comes with the system. If you do not have the adapter, or you do have it but still cannot get the system to work please contact HP support at : https://support.hp.com or call them at 1-800-HPINVENT.
A:AnswerTHe Microsoft Office trial is 30 days for new users. When the free period ends, you can renew the subscription right from your laptop or use an annual Office 365 key code, purchased in store or online. You can also choose to purchase a copy of Office 2019 for your desktop that gives a license for the life of your computer.
A:AnswerThe computer has two memory slots both of which are in use as configured in a 1 x 8 GB and 1 x 4 GB configuration. The slots support a maximum configuration of 2 x 16 GB.
