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I didn't like the keyboard either. I use a Logitech instead. It sounds like something is wrong with the dongle for the keyboard. Keyboards are pretty inexpensive and Logitech can't be beat. They have so many types to choose from.
Sorry, there was a problem. Please try again later.A Q/A forum like this is not the best way to get a quick answer to your problem. You'll need to contact the HP support team, which can troubleshoot the issue in real or near real time.
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