Questions & Answers

Name: HP - ENVY Desktop - Intel Core i5 - 12GB Memory - 512GB Solid State Drive
Brand: HP
SKU: 6366130
Price: 350.99 USD
Rating: 4.7 (1030 reviews)

HP - ENVY Desktop - Intel Core i5 - 12GB Memory - 512GB Solid State Drive

Model:: TE01-0014; |
SKU:: 6366130

User rating, 4.7 out of 5 stars with 1030 reviews.

Highly rated by customers for:

Clearance

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QuestionWhy is there no photo of the back of the machine? Are all the ports on the front?
Asked 6 years ago by JBHDallas.
- Answer On the back there are 4 x USB 2, 1 x HDMI, VGA, & RJ-45 Ethernet ports.
  Answered 6 years ago by BobS
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QuestionWhat version of Windows 10 Home is installed ? Is it the one that still allows you to create a local account or the version that requires the use of a Microsoft account?
Asked 5 years ago by bobby.
- Answer It is the newer version that wants you have a microsoft account but there's an easy way around it. Don't plug in the network cable and when you're going through setup when it gets to the network park click the little "I don't have internet" on the left then it gives you another window telling you how much more wonderful your life would be if you had internet but you want to still tell it you have no internet. Then it will pop up with the old create a local username and password screen. Once it finishes setup and brings you to the desktop you can connect to the internet and continue on with no microsoft account.
  Answered 5 years ago by Imprl59
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QuestionIs there a VGA port?
Asked 6 years ago by BobS.
- Answer It DOES have a VGA port in addition to the HDMI, but for some reason it isn't listed under specifications. Maybe BestBuy could add that fact?
  Answered 6 years ago by BobS
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QuestionIs this computer capable of adding a second drive (e.g., big enough power supply to add a 2TB hard drive in addition to the SSD)?
Asked 5 years ago by Anonymous.
- Answer Yes, you can add a 2TB hard drive to this unit. There is an available bay, and the PSU can handle the additional power required. If you're looking at adding additional hardware (like a screaming fast video card), you'll probably want to also upgrade the power supply unit.
  Answered 5 years ago by HP Team
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QuestionI use three monitors. Will this device allow hookup for all three?
Asked 6 years ago by Trirok.
- Answer Not sure about three but I hooked up two with the VGA and HDMI. If you have a monitor with USB, it should work for three. There are plenty of USB ports.
  Answered 6 years ago by robhirsc
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QuestionCan this unit be laid flat or over on its side and a monitor put on top of it? Or is it just a tower?
Asked 5 years ago by CGWJ.
- Answer The unit is made to be upright and has feet on the bottom. The main concern is not to block any air vents at all so that the unit can achieve proper cooling. I would use it upright if I could.
  Answered 5 years ago by HP Team
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QuestionI have looked everywhere and I don't find how to open door on my cd drive????
Asked 6 years ago by Russ.
- Answer The CD player is mounted vertically behind the upper left pleat in front of computer. Tap that pleat and the CD player opens.
  Answered 6 years ago by Wayne
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QuestionDoes the desktop have WiFi or does it require a hard wire connection to the internet?
Asked 6 years ago by Dave.
- Answer It has WiFi and found my router with no problem
  Answered 6 years ago by Nuggethead
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QuestionDoes this HP ENVY come with speakers or do you have to connect external speakers?
Asked 6 years ago by Rich.
- Answer It does not come with speakers. You would need to attach your own.
  Answered 6 years ago by Jdean
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QuestionDoes it have a PCI-E slot?
Asked 5 years ago by SuperDave.
- Answer Yes, this unit has a PCIe slot.
  Answered 5 years ago by CommunityAnswer
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Questionwhat is the difference between open box and certified open box
Asked 6 years ago by Anonymous.
- Answer Here is a great website that shows you definitions on the condition of the open box items: https://forums.bestbuy.com/t5/BestBuy-com-Knowledge-Base/Best-Buy-Outlet-Clearance-Open-Box-Refurbished-Pre-Owned/ta-p/955874 If you need more assistance, please reach out to the customer service team at Best Buy.
  Answered 6 years ago by HP Team
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QuestionCan you play games on line with this one?
Asked 6 years ago by JJ.
- Answer Yes. They load quickly too.
  Answered 6 years ago by TechGma
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Questionwill i be able to have them put a hard drive in
Asked 5 years ago by scooterjoe.
- Answer Yes, you can. The TE01-0014 has a free 3.5 inch drive bay, so you can install a hard drive there.
  Answered 5 years ago by HP Team
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QuestionDoes this have extra hard drive spare inside for my Seagate 2T hard drive with all my files and picts for my daily resources.
Asked 6 years ago by Fisherman.
- Answer With 512GB SSD, there is a lot of space. Transfer using PC Mover which transferred literally everything. I prefer keeping back up pictures, videos, and important documents on external hard drives which are only about $50 for 2TB and small enough to take with you in the event of hurricanes, etc.
  Answered 6 years ago by robhirsc
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QuestionWhat's the warranty policy on this desktop? If so, is it from HP?
Asked 6 years ago by LoneRider.
- Answer Yes, this will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. The included manufacturer's warranty is from HP. If you get a Geeksquad Accidental Protection plan that would be handled by Best Buy. For further details, this link covers the Warranty and Support guidelines for HP: http://h10032.www1.hp.com/ctg/Manual/c00747726.pdf
  Answered 6 years ago by HP Team
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QuestionIs this Windows 10 Home or Pro?
Asked 6 years ago by Bob.
- Answer Windows 10 home
  Answered 6 years ago by dnc1963
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QuestionI have 3 monitors. Will it handle the 3 monitors? Someone asked this question, but gave an iffy answer. I need to know if it will or will not handle 3 monitors.
Asked 5 years ago by Anonymous.
- Answer This desktop comes dual monitor ready. It only has 1 VGA port and 1 HDMI port. In order to support 3 monitors, you would need to install a dedicated or discrete graphics card that can support 3 monitors.
  Answered 5 years ago by HP Team
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QuestionCan this desktop support a 4K monitor?
Asked 5 years ago by NickBanks.
- Answer This HP desktop uses the Intel UHD 630 integrated graphics chip. According to the Intel website, this desktop can support a 4K monitor at 60 Hz.
  Answered 5 years ago by StanleyChargingCable
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QuestionHow do I put the batteries in the mouse; mouse not working.
Asked 5 years ago by SteveW.
- Answer You have to gently pry the lid off the mouse. The whole top. If you start at the back, a letter opener or butter knife would do the job without effort.
  Answered 5 years ago by Ayespy
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QuestionDoes this hard drive come with a realtek (R) audio connector that works with Cortana? The geek squad member who set up the one I purchased left a small chip plugged into the front and I don't know what it's for ? Should it be left in ?
Asked 6 years ago by JT.
- Answer The little device is for the wireless keyboard and mouse.
  Answered 5 years ago by JackSO
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Showing 1-20 of 256 questions

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Questions & Answers

HP - ENVY Desktop - Intel Core i5 - 12GB Memory - 512GB Solid State Drive

Q: QuestionWhy is there no photo of the back of the machine? Are all the ports on the front?

Q: QuestionWhat version of Windows 10 Home is installed ? Is it the one that still allows you to create a local account or the version that requires the use of a Microsoft account?

Q: QuestionIs there a VGA port?

Q: QuestionIs this computer capable of adding a second drive (e.g., big enough power supply to add a 2TB hard drive in addition to the SSD)?

Q: QuestionI use three monitors. Will this device allow hookup for all three?

Q: QuestionCan this unit be laid flat or over on its side and a monitor put on top of it? Or is it just a tower?

Q: QuestionI have looked everywhere and I don't find how to open door on my cd drive????

Q: QuestionDoes the desktop have WiFi or does it require a hard wire connection to the internet?

Q: QuestionDoes this HP ENVY come with speakers or do you have to connect external speakers?

Q: QuestionDoes it have a PCI-E slot?

Q: Questionwhat is the difference between open box and certified open box

Q: QuestionCan you play games on line with this one?

Q: Questionwill i be able to have them put a hard drive in

Q: QuestionDoes this have extra hard drive spare inside for my Seagate 2T hard drive with all my files and picts for my daily resources.

Q: QuestionWhat's the warranty policy on this desktop? If so, is it from HP?

Q: QuestionIs this Windows 10 Home or Pro?

Q: QuestionI have 3 monitors. Will it handle the 3 monitors? Someone asked this question, but gave an iffy answer. I need to know if it will or will not handle 3 monitors.

Q: QuestionCan this desktop support a 4K monitor?

Q: QuestionHow do I put the batteries in the mouse; mouse not working.

Q: QuestionDoes this hard drive come with a realtek (R) audio connector that works with Cortana? The geek squad member who set up the one I purchased left a small chip plugged into the front and I don't know what it's for ? Should it be left in ?

QuestionWhy is there no photo of the back of the machine? Are all the ports on the front?

QuestionWhat version of Windows 10 Home is installed ? Is it the one that still allows you to create a local account or the version that requires the use of a Microsoft account?

QuestionIs there a VGA port?

QuestionIs this computer capable of adding a second drive (e.g., big enough power supply to add a 2TB hard drive in addition to the SSD)?

QuestionI use three monitors. Will this device allow hookup for all three?

QuestionCan this unit be laid flat or over on its side and a monitor put on top of it? Or is it just a tower?

QuestionI have looked everywhere and I don't find how to open door on my cd drive????

QuestionDoes the desktop have WiFi or does it require a hard wire connection to the internet?

QuestionDoes this HP ENVY come with speakers or do you have to connect external speakers?

QuestionDoes it have a PCI-E slot?

Questionwhat is the difference between open box and certified open box

QuestionCan you play games on line with this one?

Questionwill i be able to have them put a hard drive in

QuestionDoes this have extra hard drive spare inside for my Seagate 2T hard drive with all my files and picts for my daily resources.

QuestionWhat's the warranty policy on this desktop? If so, is it from HP?

QuestionIs this Windows 10 Home or Pro?

QuestionI have 3 monitors. Will it handle the 3 monitors? Someone asked this question, but gave an iffy answer. I need to know if it will or will not handle 3 monitors.

QuestionCan this desktop support a 4K monitor?

QuestionHow do I put the batteries in the mouse; mouse not working.

QuestionDoes this hard drive come with a realtek (R) audio connector that works with Cortana? The geek squad member who set up the one I purchased left a small chip plugged into the front and I don't know what it's for ? Should it be left in ?