A:AnswerIt sounds like there may be an issue with the scanner. The best solution would be to contact the HP support team so they can troubleshoot it to see if it's a physical problem or something that needs to be adjusted
A:AnswerI have no answer for that but thank you for the question. I will be looking in to that as it would make online class submissions much more efficient. Never considered that, thanks for that. If it can I will respond back immediately on best buy app.
A:AnswerI'm really sorry to hear that. Probably your best bet would be to contact the HP support team to see if they can troubleshoot the problem. https://support.hp.com/us-en/contact-hp . Alternatively, you can reach them by phone at 1-800-474-6836.