A:AnswerIt just goes down either side of your back, just beside where the rollers do their work right down the middle. I love it. I always turn it on. It feels great. I don’t believe at this point the heat turns on unless I’m in a massage. I’ll have to read the manual and see because that would be really nice and just to lean back and turn on the heat.
A:Answerthat’s another point of failure that consistently renders this junky chair useless.
Don’t expect any help from Insignia, maker of defective products— or Best Buy— even if you pay the $200 rip-off they call “Total Tech.” This chair is junk but Best Buy’s gonna keep yer money. never been treated anything like this by any company, ever. I’m extremely laid back but I don’t want anymore good people throwing away their hard earned money on this 200 lb paperweight.
A:AnswerIf the remote breaks there is no replacement remote available. The part number for the remote should be P-310100646-8... NO LONGER AVAILABLE. Good luck if you're outside the warranty like I am.
A:AnswerIf the remote breaks there is no replacement remote available. The part number for the remote should be P-310100646-8... NO LONGER AVAILABLE. Good luck if you're outside the warranty like I am. RUN AWAY.
A:AnswerIf the remote breaks there is no replacement remote available. The part number for the remote should be P-310100646-8... NO LONGER AVAILABLE. Good luck if you're outside the warranty like I am. RETURN IT AND RUN AWAY.
A:AnswerDo not use this product for more than 30 minutes at a time.
Extensive use could lead to the product’s excessive heating and shorter life. Should this occur, discontinue use and allow the unit to cool before operating.
A:AnswerUnplug the power cord, wait 30 seconds, then plug it back in.
If you still experience issues, such as error codes, please visit https://www.insigniaproducts.com/email-us
