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Hi Gayle, Try to unplug the power cord, wait 30 seconds, then plug it back in. If you still experience issues, such as error codes, please use the link below to reach us or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST. Shai | Insignia Support https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
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