“Anyone else sees the unit not responding in HK randomly and to get ti to work you must either wait or FC HK or keep tapping it for it to finally update?”
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Some of the routers from Netgear, Asus, Ubiquiti and others have a feature in their advanced or professional settings called "Airtime Fairness" or WMM (WiFi MultiMedia). This is by default turned On and can cause devices with low data rate such as a smart plug or in this case, the Garage Door Controller lose network connection randomly or show "No Response". To resolve this issue, use the Advanced or Professional settings of your WiFI router, typically accessed via the router's Web interface, and turn off or disable the "Airtime Fairness" setting. Another wifi router setting that can sometimes cause connectivity issue for these low bandwidth devices is the QOS (quality of service) setting. Please try turning off that setting as well if connectivity issues persist. See example screen below for Netgear Nighthawk router settings.
Sorry, there was a problem. Please try again later.A new firmware is available and has been deployed. The update process will span a few days to cover all units. Check your Home app's settings screen to see if firmware has changed to 2.63.40.
Sorry, there was a problem. Please try again later.Call Insignia support and request the firmware update that addresses the No Response issue.
Sorry, there was a problem. Please try again later.I'm still having this problem with firmware 2.63.51.
Sorry, there was a problem. Please try again later.Just got off the phone with tech support. I am running firmware 2.63.43. Support guy told me Insignia has pulled this unit off the market because of all the issues. He gave me one thing to try which was to replace the batteries in the remote sensor. Don't know how this will help but will try.
Sorry, there was a problem. Please try again later.I contacted their support team and was out in touch with an engineer who was able to push a firmware update that seems to have resolved this issue.
Sorry, there was a problem. Please try again later.I have SW 2.6.3. I guess that's not the latest then? I will call them today and see if they can help me get an OTA update for it.
Sorry, there was a problem. Please try again later.I had that problem once. I had to reset it and reads it to HomeKit.
Sorry, there was a problem. Please try again later.
