Questions & Answers
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QuestionWhy does it keep getting stuck on “Opening” and then switches to “No Response”? Works fine using regular wall switch. Using this device in HomeKit gives me these errors. Everything is on 2.4 WiFi, garage signal is strong and sensor is paired correctly.
- Answer I have the same issue, the battery in the door sensor keeps draining. If I change that battery everything works. Replace the battery or verify if the door sensor has some charge first. I am trying to see if there is a way to use a AAA or some other battery with it.
QuestionAnyone else sees the unit not responding in HK randomly and to get ti to work you must either wait or FC HK or keep tapping it for it to finally update?
- Answer Some of the routers from Netgear, Asus, Ubiquiti and others have a feature in their advanced or professional settings called "Airtime Fairness" or WMM (WiFi MultiMedia). This is by default turned On and can cause devices with low data rate such as a smart plug or in this case, the Garage Door Controller lose network connection randomly or show "No Response". To resolve this issue, use the Advanced or Professional settings of your WiFI router, typically accessed via the router's Web interface, and turn off or disable the "Airtime Fairness" setting. Another wifi router setting that can sometimes cause connectivity issue for these low bandwidth devices is the QOS (quality of service) setting. Please try turning off that setting as well if connectivity issues persist. See example screen below for Netgear Nighthawk router settings.
QuestionAre you still able to use as a regular garage door? For example, will the switch on the wall and car remote controls still work as before?
- Answer Yes. Your existing wall panel inside the garage, keypad outside the garage and car remotes are unaffected and would continue to function as they now do. The Insignia Controller connects in parallel with your existing wall switch circuit from the back side of the motor drive unit, adding the smart functionality.
QuestionIs this compatible with a Genie model 2028? Genies made after 2016 are not as compatible with 3rd party vendors as they were prior to 2016.
- Answer I just finished hooking this up to my Genie 2028. Works great. Use the BWC connectors when hooking up (You'll see what I mean when you connect. There are two sets of red/black wires)
QuestionDoes this product have an "Auto Open" Feature? So if I approach my house it will auto open for me?
- Answer This product doesn't feature an "Auto Open" feature; however try to use the Home app’s Scenes feature and automation to add a rule so that when you get close to home the Home app/iCloud/Homekit Hub (Apple TV) sends the command to open the door. These automation features are all controlled in HomeKit and the Home app, they are independent from Insignia Garage Door controller.
QuestionIs it me or is this just a WiFi-enabled switch that rests open, and momentarily closes to complete the circuit (just like the button on your garage wall)? If so, it's exactly what I need as the MyQ system won't work on my brand new Genie opener.
- Answer Yes, the Insignia Controller mimics the behavior of your door button on the wall by momentarily closing the door switch circuit. Because of this all your existing remotes, keypad and wall panels work as before.
- Answer Just one. The package comes with 1 controller and 1 sensor. The controller comes with a wire that connects to the opener motor (plug on one end, pigtail or flat connector on the other), and the sensor mounts onto the door itself, either panel or support strut. You could in theory run a jumper wire from the main setup to a second motor, but then both doors would be in-sync (open or shut), so they could not be controlled individually.
QuestionDoes this work with Amazon’s Key delivery service? ie. Amazon’s delivery leaves packages inside garage.
- Answer No it does not. MyQ works with Amazon key
QuestionI had a MyQ universal controller, never had an issue but always wanted something compatible with the Apple HomeKit . Since this were installed my garage remote range is reduced I have to be in front of the door to open, 2.4GHz interferes with opener signa
- Answer Close proximity of two wireless systems can sometimes impact performance. In some installations the proximity and orientation of the WiFi controller and the antenna wire from garage opener can impact your remote's range. If possible, move the Insignia controller further away from the opener. Another option is to use a plug adapter to rotate the controller 90 degrees right or left. The WiFi signal is strongest on the narrow end of the controller that has the cord attached. For best results have that end pointed towards the general direction of your WiFi router and away from the garage opener motor/antenna.
QuestionNotifications for door status sometimes do not show up on my phone when I am away from home but work okay while I am home and using the WiFi. How can I get all the notifications consistently when I am away from home?
- Answer I have the same issue. Worked fine for a couple weeks, then started sending some notifications while not sending others, now it stopped sending notifications completely.
QuestionThe Craftsman 53918 is on the list of compatible garage door openers. I have a Craftsman 53918D. I don't know the difference between the two models, but I cannot get the Insignia controller to work reliably with mine. Any ideas?
- Answer Your Craftsman 53918D should be using a 3-button wall panel as shown in image below. If your wall button panel matches this layout, then it is compatible.
QuestionAnybody know if it is possible to have Alexa voice commands control this in addition to Siri?
- Answer It does not, but hoping they will add that soon.
QuestionIs this compatible with Genie 1028? I have a single button wall opener and the backside of the garage opener looks like the attached photo. If this is compatible, do I need to install this in the last 2 terminals?
- Answer Yes, I just hooked up to this exact Genie model. Use the cord with the bare wire ends and stick them in to the same connectors as the wall button connects to (on the far right)
QuestionDoes this show the status of your garage door in the app? E.g. could I check whether a door is open or closed even though I'm not home?
- Answer With the HomeKit app Im able check the status and open and close the garage.
QuestionDo you need to have an apple homekit to make this work? I have a wifi router and a Samsung s9+.
- Answer Yes, just add them to your home kit location in the home app. Will need to be iPhone since I don't believe Android supports HomeKit currently
- Answer When the door is closing via the Home app, the beeper in the ceiling mounted controller emits an alarm for 5 seconds before the door moves. The sound pressure level is about 45db. Much quieter than a smoke alarm but loud enough to be noticed by people in the garage area.
QuestionCan you set a schedule with this unit, like with the MyQ app, to have the garage door close every night at a set time if it's open? Or it is strictly just open and close when commanded?
- Answer As long as you have Home Kit yes, you can use the automation feature in the home app to close the door at a certain time or even based on location. However since it's a door control you will be asked to confirm for the automation to run every time it's triggered (Apple security measure)
QuestionDoes this device still work [just in HomeKit?] now that Best Buy has shut down its smart home platform? https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6
- Answer I purchased this unit specifically because it works with HomeKit in May of 2020. I have had no issues with the functionality of this device.
QuestionSo if my AT&T router is a dual if I set it up on the 2.4 will it work when I change my phone back to the 5Ghz when its done and completed?
- Answer Yes, or it worked for me on my air port.
QuestionCan this garage door controller be added to 2 Apple home accounts? Spouses on Apple family share with separate Apple accounts for Home. The 2nd account is not finding device & suggestions state to reset if it is connected to another Home.
- Answer Tap the icon of a house in the upper left corner in the HomeKit screen. Tap your Home, the one with the location arrow next to it. You will see a window that should display your home and your wife’s. Tap her icon to invite her to have access to your home accessories. The next screen will show how much access to give her. This is where you give remote control to accessories. All of your accessories should now appear in her rooms. If you’ve already done all of these steps and the garage opener doesn’t appear in hers, a reset to original factory settings is probably the best idea. You may also try the reverse, and add it to her accessories then see if it appears in yours after she invites you to have access. This opener is worth the effort. I believe it’s the only one exclusively for HomeKit, and it has worked well for me from the start. Your problem may also be the location of any hubs. We have one in the bedroom above the garage door. You would need a hub to use this accessory if you are away from home. We tested ours by opening and closing the garage door from a few miles away. Make sure you’ve updated your AppleTV and turned on HomeKit in the menu. Good luck.