“Why does it keep getting stuck on “Opening” and then switches to “No Response”? Works fine using regular wall switch. Using this device in HomeKit gives me these errors. Everything is on 2.4 WiFi, garage signal is strong and sensor is paired correctly.”
Answer This Question
1-9 of 9 Answers
I have the same issue, the battery in the door sensor keeps draining. If I change that battery everything works. Replace the battery or verify if the door sensor has some charge first. I am trying to see if there is a way to use a AAA or some other battery with it.
Sorry, there was a problem. Please try again later.Some of the routers from Netgear, Asus, Ubiquiti and others have a feature in their advanced or professional settings called "Airtime Fairness" or WMM (WiFi MultiMedia). This is by default turned On and can cause devices with low data rate such as a smart plug or in this case, the Garage Door Controller lose network connection randomly or show "No Response". To resolve this issue, use the Advanced or Professional settings of your WiFI router, typically accessed via the router's Web interface, and turn off or disable the "Airtime Fairness" setting. Another wifi router setting that can sometimes cause connectivity issue for these low bandwidth devices is the QOS (quality of service) setting. Please try turning off that setting as well if connectivity issues persist. See example screen image for Netgear Nighthawk router settings screen. You may also wish to call Insignia support and request a firmware update that addresses this issue in some circumstances.
Sorry, there was a problem. Please try again later.I had this issue. Try to reset unit and start again. That worked for me. Reset by holding down button light on controller. Good luck!
Sorry, there was a problem. Please try again later.I had to pair the sensor with the base again, I thought it was paired when it wasn't despite what instructions said.
Sorry, there was a problem. Please try again later.A few things can cause this error. • On the Insignia controller, press the LED/button quickly and release, if your door does not move, it indicates the cable from the controller is not properly connected to your motor unit. • If your wall mounted control button inside your garage on the wall has a learn button, it is not compatible. • If you have an AppleTV or HomePod, try rebooting it to make sure Home control syncs. • Also make sure that when you press the button on the Insignia door sensor on your door, it's LED flashes and that you hear a beep from the controller. This ensures battery is good and sensor is paired and operational. Otherwise please contact Insignia Support at 877-467-4289 for further assistance.
Sorry, there was a problem. Please try again later.You should probably re-pair the device to your homekit and reboot your modem/homekit hub. Standard troubleshooting of wifi peripherals.
Sorry, there was a problem. Please try again later.Another cause of the "No Response" issue is related to some wifi routers not passing the HomeKit data reliably. If you are using a Netgear Orbi router with firmware 2.14, please update your firmware to the latest version. Read more here: https://kb.netgear.com/000059433/RBR20-RBS20-Firmware-Version-2-1-4-16. Other Netgear router firmware updates for HomeKit compatibility are covered here: https://www.netgear.com/search-support.aspx?&q=Homekit
Sorry, there was a problem. Please try again later.X, x.
Sorry, there was a problem. Please try again later.Your device seems to be defective. I would return this unit and get a new one.
Sorry, there was a problem. Please try again later.
