Questions & Answers

Name: Insignia™ - Wi-Fi Garage Door Controller for Apple® HomeKit™ - White
Brand: Insignia™
SKU: 5933701
Price: 20.99 USD
Rating: 3.7 (658 reviews)

Insignia™ - Wi-Fi Garage Door Controller for Apple® HomeKit™ - White

Model:: NS-CH1XGO8; |
SKU:: 5933701

User rating, 3.7 out of 5 stars with 658 reviews.

Highly rated by customers for:

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Page Showing 41-60 of 85 questions

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QuestionHas anyone tried to wire this into a gate opener?
Asked 5 years ago by masterofrandom.
- Answer Yes. It works with gto pro systems. Just wire into the system as a switch and hang the sensor over the swing arm so the arm pushes it horizontal as it passes it on the open and drops it down in the close.
  Answered 4 years ago by Somegiy
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QuestionI have a Genie model 3060..and linksys Tri-band WiFi that is 2.4/5 gigs...apple phone iPad and I Mac..with apple home software..will this work?
Asked 5 years ago by Edde.
- Answer Yes it should work. I have all the apple stuff also, Just make sure that your phone is on the 2.4 gig on your router or it will not work.
  Answered 5 years ago by Kevin
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QuestionI have an Overhead Door opener, Signature 950CD. I have strong 2.4 WiFi signal in garage, all indicators show connected and operating correctly. My garage door operates with remote and from wall switch. But doesn't operate from Homekit! Help?
Asked 5 years ago by Jerry.
- Answer I just posted a similar questions (I have an Overhead Door opener). Sounds like there may be a problem with this brand. I have similar issues. Mine won't open via the pushbutton on the Insigna controller, so it has nothing to do with Homekit. Jack
  Answered 4 years ago by MrRogers
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QuestionDoes this work with Marantec garage door openers?
Asked 5 years ago by Kiddo.
- Answer Hi! The compatible Marantec models are: M50, M55, EX-2005, EX-2007, M-Line M4500, M-Line M4700, M-Line M4900e, Mac-Lift Deluxe 2005, Mac-Lift Elite 2007, Q-Line Q-7500, Q-Line Q-7700, Q-Line Q-7900, Synergy LC, Synergy 260, Synergy 270, Synergy 280, Synergy 360, Synergy 370, Synergy 380. For further help, please contact us on the link below. Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us
  Answered 5 years ago by InsigniaCustomerSupport
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QuestionCan two of these be used. on Apple Home app. Will the app show 2 separate Accessories? Do they come with different frequencies, if so how can I find it?
Asked 5 years ago by Mmisko.
- Answer I have 2 of these in use side by side. It will show 2 different accessories on the app. These particular devices do not use rf frequencies but rather wifi (so they will have their own IP or MAC address or whatever). The HomeKit ID and QR codes are printed on the side of the device and are unique.
  Answered 3 years ago by SlightlyMiffed
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QuestionMy garage door opener NS-CH1XGO8 since 2 weeks is not working, I'm receiving "No response". How can I do to update the firmware?
Asked 5 years ago by adrianopery.
- Answer If your sensor is on a metal door, the sensor may not be able to reliably connect with the controller. I had the same problem. Another review suggested remounting the sensor on a 1/2' thick piece of wood and then to the door. I followed that advice and it works fine. A first test may be to take the sensor off of the door and move toward the controller and see if you get a response. When I did this it started working right away.
  Answered 5 years ago by BadgerDad
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QuestionIs this unit compatible with the Marantec synergy model 380 Thanks
Asked 5 years ago by Ziegler.
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QuestionCan I operate the garage with multiple iPhones? When I try to setup the second iPhone it does not operate and my 1st gives me a no response message
Asked 5 years ago by Cdelg57.
- Answer The HomeKit APP should be set up under one iPhone and then additional users are added through the HomeKit APP of that iPhone. All settings and changes made on the main iPhone will translate to the other users/ iPhones.
  Answered 5 years ago by Pcdrums
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QuestionHow does the Insignia door sensor trigger the "Obstruction" status in Homekit? Everything is working fine except that I randomly get the Obstruction message after the door is closed when there is none. Thanks
Asked 5 years ago by c5auto.
- Answer I am not an expert with garage door openers, but I am wondering if your downforce setting for the door is set correctly. Try backing off this setting an 1/8 to 1/4 turn. Disconnect the garage door from the Opener and ensure it moves on the rails feely. Ensure that all your wheels are lubricated and nothing is binding. If none of this works try contacting the manufacturer for suggestions.
  Answered 5 years ago by Pcdrums
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QuestionI have a Google Mesh system that uses 2.4 and 5MHz simultaneously. Will the Insignia opener work with this system?
Asked 5 years ago by Billy.
- Answer If possible, only connect to the 2.4 side of your system and you should be fine.
  Answered 5 years ago by cgrant1216
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QuestionCan I use my phone with this device to open my overhead door brown door? The only Wi-Fi I have is my phone hotspot. Hey
Asked 5 years ago by Anonymous.
- Answer No. You need a WiFi setup for your home
  Answered 5 years ago by Shane
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QuestionThe opener works when my phone is connected to my WIFI, and I get no response when I am not connected to WIFI, all my other HomeKit devices work when I am not connected. I am using an Apple + for my hub, and I have a Linksys Router .
Asked 6 years ago by Silvershark.
- Answer Try removing it from HomeKit. Then with WiFi turned off on phone and good cellular connection, open HomeKit and re-add it.
  Answered 5 years ago by Anonymous
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QuestionWhat are the limits for the door to register open ? We at times set the door to approx. 6 in. open. The apple app reports the door is closed. I have the door sensor located on the right side close to hinge bracket on the metal brackets.
Asked 6 years ago by Howie.
- Answer The sensor mounted to the door must be tilted in order to determine door open. Try mounting that sensor at top panel which should be the first panel to turn along rail and tilt sensor when opened
  Answered 5 years ago by Anonymous
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QuestionIs there a way to see usage logs of who open and close garage? Writing logs is extremely important for security.
Asked 6 years ago by Alexey.
- Answer Nothing is mentioned about such a logging feature. I suspect for the price the answer is NO. I am an ADT security system user (the Pulse system), and there are garage door openers that can be tied into the ADT system. The ADT system maintains a complete log of all events related to the ADT system. So if logging is important, you might want to check out professional security systems to see which will give you the logging you desire.
  Answered 6 years ago by MIKEK
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QuestionHello, I’m french, i live un France And i would like to buy This controller because it’s the only who works with my garage doors et my iPhone. But i cannot buy This item and ship to France. Have you got a solution for my problem ?
Asked 6 years ago by Jeremy.
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QuestionWill this device send out a notification on your phone if the garage is opened with its regular remote? Will it reflect the proper garage door position (up/down) if its open/closed using the keypad or wired button as opposed to using Siri?
Asked 6 years ago by Roger.
- Answer It notifies me when I’m not home and someone else opens garage door
  Answered 5 years ago by Anonymous
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QuestionHello! Will be work In europes 220 volt?
Asked 6 years ago by John.
- Answer No
  Answered 6 years ago by MIKEK
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QuestionWill an exterior remote access keyboard, as well as traditional in car remotes, continue to open and close garage door after this installation?
Asked 6 years ago by BillH.
- Answer Yes, their operation is totally unaffected by adding this unit.
  Answered 6 years ago by MIKEK
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QuestionI have requested a firmware update from Insignia. The first agent said 24 hours for the backoffice team to process. Second said 24-48. Third said 3-5 days. Please help - I am being given the runaround each time I call.
Asked 6 years ago by Alex.
- Answer Email customer service with your model & serial #.
  Answered 5 years ago by Sweden
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QuestionWill this work with a Guardian 628 opener? I do have a 3 button remote& wall mount switch.
Asked 6 years ago by Mryflyguy.
- Answer I installed the device and it does work with the 628 (not on the supported device list). However, it severely reduced the range of the Homelink transmitters in my cars. Had to be in the driveway directly in front of the door to operate. Other posts indicate this might be fixed by a firmware update or relocation of the unit. Any one had success doing this for a non-supported opener?
  Answered 6 years ago by MRYFLYGUY
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Showing 41-60 of 85 questions

Questions & Answers

Insignia™ - Wi-Fi Garage Door Controller for Apple® HomeKit™ - White

Q: QuestionHas anyone tried to wire this into a gate opener?

Q: QuestionI have a Genie model 3060..and linksys Tri-band WiFi that is 2.4/5 gigs...apple phone iPad and I Mac..with apple home software..will this work?

Q: QuestionI have an Overhead Door opener, Signature 950CD. I have strong 2.4 WiFi signal in garage, all indicators show connected and operating correctly. My garage door operates with remote and from wall switch. But doesn't operate from Homekit! Help?

Q: QuestionDoes this work with Marantec garage door openers?

Q: QuestionCan two of these be used. on Apple Home app. Will the app show 2 separate Accessories? Do they come with different frequencies, if so how can I find it?

Q: QuestionMy garage door opener NS-CH1XGO8 since 2 weeks is not working, I'm receiving "No response". How can I do to update the firmware?

Q: QuestionIs this unit compatible with the Marantec synergy model 380 Thanks

Q: QuestionCan I operate the garage with multiple iPhones? When I try to setup the second iPhone it does not operate and my 1st gives me a no response message

Q: QuestionHow does the Insignia door sensor trigger the "Obstruction" status in Homekit? Everything is working fine except that I randomly get the Obstruction message after the door is closed when there is none. Thanks

Q: QuestionI have a Google Mesh system that uses 2.4 and 5MHz simultaneously. Will the Insignia opener work with this system?

Q: QuestionCan I use my phone with this device to open my overhead door brown door? The only Wi-Fi I have is my phone hotspot. Hey

Q: QuestionThe opener works when my phone is connected to my WIFI, and I get no response when I am not connected to WIFI, all my other HomeKit devices work when I am not connected. I am using an Apple + for my hub, and I have a Linksys Router .

Q: QuestionWhat are the limits for the door to register open ? We at times set the door to approx. 6 in. open. The apple app reports the door is closed. I have the door sensor located on the right side close to hinge bracket on the metal brackets.

Q: QuestionIs there a way to see usage logs of who open and close garage? Writing logs is extremely important for security.

Q: QuestionHello, I’m french, i live un France And i would like to buy This controller because it’s the only who works with my garage doors et my iPhone. But i cannot buy This item and ship to France. Have you got a solution for my problem ?

Q: QuestionWill this device send out a notification on your phone if the garage is opened with its regular remote? Will it reflect the proper garage door position (up/down) if its open/closed using the keypad or wired button as opposed to using Siri?

Q: QuestionHello! Will be work In europes 220 volt?

Q: QuestionWill an exterior remote access keyboard, as well as traditional in car remotes, continue to open and close garage door after this installation?

Q: QuestionI have requested a firmware update from Insignia. The first agent said 24 hours for the backoffice team to process. Second said 24-48. Third said 3-5 days. Please help - I am being given the runaround each time I call.

Q: QuestionWill this work with a Guardian 628 opener? I do have a 3 button remote& wall mount switch.

QuestionHas anyone tried to wire this into a gate opener?

QuestionI have a Genie model 3060..and linksys Tri-band WiFi that is 2.4/5 gigs...apple phone iPad and I Mac..with apple home software..will this work?

QuestionI have an Overhead Door opener, Signature 950CD. I have strong 2.4 WiFi signal in garage, all indicators show connected and operating correctly. My garage door operates with remote and from wall switch. But doesn't operate from Homekit! Help?

QuestionDoes this work with Marantec garage door openers?

QuestionCan two of these be used. on Apple Home app. Will the app show 2 separate Accessories? Do they come with different frequencies, if so how can I find it?

QuestionMy garage door opener NS-CH1XGO8 since 2 weeks is not working, I'm receiving "No response". How can I do to update the firmware?

QuestionIs this unit compatible with the Marantec synergy model 380 Thanks

QuestionCan I operate the garage with multiple iPhones? When I try to setup the second iPhone it does not operate and my 1st gives me a no response message

QuestionHow does the Insignia door sensor trigger the "Obstruction" status in Homekit? Everything is working fine except that I randomly get the Obstruction message after the door is closed when there is none. Thanks

QuestionI have a Google Mesh system that uses 2.4 and 5MHz simultaneously. Will the Insignia opener work with this system?

QuestionCan I use my phone with this device to open my overhead door brown door? The only Wi-Fi I have is my phone hotspot. Hey

QuestionThe opener works when my phone is connected to my WIFI, and I get no response when I am not connected to WIFI, all my other HomeKit devices work when I am not connected. I am using an Apple + for my hub, and I have a Linksys Router .

QuestionWhat are the limits for the door to register open ? We at times set the door to approx. 6 in. open. The apple app reports the door is closed. I have the door sensor located on the right side close to hinge bracket on the metal brackets.

QuestionIs there a way to see usage logs of who open and close garage? Writing logs is extremely important for security.

QuestionHello, I’m french, i live un France And i would like to buy This controller because it’s the only who works with my garage doors et my iPhone. But i cannot buy This item and ship to France. Have you got a solution for my problem ?

QuestionWill this device send out a notification on your phone if the garage is opened with its regular remote? Will it reflect the proper garage door position (up/down) if its open/closed using the keypad or wired button as opposed to using Siri?

QuestionHello! Will be work In europes 220 volt?

QuestionWill an exterior remote access keyboard, as well as traditional in car remotes, continue to open and close garage door after this installation?

QuestionI have requested a firmware update from Insignia. The first agent said 24 hours for the backoffice team to process. Second said 24-48. Third said 3-5 days. Please help - I am being given the runaround each time I call.

QuestionWill this work with a Guardian 628 opener? I do have a 3 button remote& wall mount switch.