“I have requested a firmware update from Insignia. The first agent said 24 hours for the backoffice team to process. Second said 24-48. Third said 3-5 days. Please help - I am being given the runaround each time I call.”

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• Email customer service with your model & serial #.

  Answered by Sweden 5 years ago

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• If your device is still not updated to latest firmware 2.63.51, Please send your device's serial number to Insignia support and request firmware update.

  Answered by Insignia 6 years ago

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• Took 2.5 weeks for them to get back to me and it still does not work.

  Answered by MaxHops 6 years ago

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