A:AnswerNo, you will need a USB-C power-brick (recommended 100W) or the JUP2290 100W PD USB-C Super Charger. Please make sure your computer supports "DisplayPort Mode" and "Power Delivery" over USB-C. Without those features, the Triple Docking Station will not work function to its fullest. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
A:AnswerWe recommend using the JUP2290 (if that is correct) with a device that supports USB-C connection with Power Delivery features. We cannot guarantee other adapters will work with j5 products to connect to your iPhone. Cordially, j5.
A:AnswerIt will only work with 1 monitor. I bought it and it did not work for my MacBook M1. You can't connect anymore than 1 monitor for this computer.
A:AnswerThe Mic/Speaker port requires an installation of a driver. Drivers are located on j5create website under the "Support" tab > "Downloads/Drivers. Please make sure you have full admin rights to complete the installation process. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Thank you.
A:AnswerThe Docking Station has no storage or memory embedded. Please contact our customer service Team for further information about this question. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
A:AnswerYou probably have a hardware compatibility issue. Make sure you have the current driver and firmware installed. If it still doesn't work, verify that your video card and drivers are compatible. Some older computers don't support this docking station.
A:AnswerYes, the Thunderbolt 4 ports on your Dell computer will support DisplayPort Alt Mode and Power Delivery towards the Docking Station. The HDMI, VGA, and Mic requires an installation of a driver, which are located on j5create website under the "Support tab" > "Downloads/Drivers". Thank you.
A:AnswerI think you need this... Best Buy didn't have one listed (that I could find) but this was linked from the bottom of the Best Buy search results page under "Similar products from outside of Best Buy" when I searched for a USB A 3.0 to USB C adapter.
https://www.connection.com/product/c2g-usb-c-female-to-usb-a-male-superspeed-usb-5gbps-adapter-converter/54427/38160894?cm_mmc=G_Ads-_-CNXN%20Auto%20Shopping%20-%20Quarter%20Bid-_-Connection-_-Shopping-Product&cm_mmca5=Business&cm_mmca6=Transactional-Prospecting&cm_mmca7=No&utm_id=CNXN%20Auto%20Shopping%20-%20Quarter%20Bid&gclid=EAIaIQobChMItb2BmJ2C9wIVBojICh0WfAR5EAYYAiABEgIakPD_BwE&nclid=uuc-fJC8hvOxsVWFHKYZGLqXvYOJgrYqFJUeyRWMiTC0B6DNGKVGqjdLUaEWNxIE
A:AnswerYes, this device can run up to 3 monitors via HDMI, HDMI, VGA or HDMI, DP, VGA. The HDMI or DP are PnP ports (cannot be used at the same time). The stand alone HDMI and VGA requires an installation of a driver. Drivers are located on our website under the "Support" tab. Thank you.
A:AnswerUnfortunately, we do not have a high refresh rate monitor to test with. It may be possible with the HDMI or DP port, those are Plug n Play but will not work with the other stand alone HDMI port (driver base). However, to use the HDMI or DP port, your computer must support "DisplayPort Alt Mode" over USB-C for video out via HDMI. Please refer to the manufacturer of your hardware for more information on your device. If you have any questions regarding the Dock, feel free to contact j5create Technical Support by Live Chat or Email and they will be glad to further assist you. Thank you.
A:AnswerThe only ports that will not work with Chrome OS is the VGA/HDMI and Mic ports. Those require an installation of a driver and is only available for Windows and Mac computers. The rest of the ports are PnP (Plug n Play). However, the Chromebook must support "DisplayPort Alt Mode" and "Power Delivery" through the USB-C port, for the DP or HDMI and Power-in ports to work. Without those features, the Dock will not function correctly. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
A:AnswerIf you have the Legion Slim 7 Gen 6 you should have 2 x USB Type-C (DisplayPort, USB 3.1 Gen 2) that will work on the JCD543 Plug n Play ports. However, your USB-C port must also support "Power Delivery" for pass-through charge via USB-C power-in port on the JCD543 for it to work. You can use your Lenovo charger, if it came with a USB-C connection or the JUP2290. You would also have to download a driver for HDMI/VGA and Mic ports for proper functionality, which can be located on our website under the "Support" tab > "Downloads/Driver".
