A:AnswerThank you for submitting a question. Unfortunately, we do not recommend using converters as they do not always work. We would recommend instead exchanging it for the JUD380 for example that connects to the computer via USB-A in order to make a direction instead of using a converter in between.
** Feel free to contact the j5create Technical Support team for further assistance or if you have any other questions and someone will be glad to assist you.
A:AnswerIt is possible your driver is being blocked by MacOS, If you require assistance unblocking your drivers or for further troubleshooting, please contact our Customer Service team. Their information can be found on the back of the device packaging as well as the device manual.
A:AnswerThe premium j5create JCD543 Triple Display Docking Station is capable of supporting up to three external displays at once via VGA, HDMI(2 Ports), DisplayPort. You can also connect mice, keyboards, flash drives to the USB-A ports, connect to the internet via Ethernet, insert SD cards, charge your computer via USB-C and more. It is also covered under a two year exchange period at no extra cost directly with j5create.
A:AnswerThis dock requires Microsoft® Windows® 10/ 8.1/ 7 (32-bit or 64-bit) or macOS® 10.8 or later for full functionality as it requires a driver installation.
A:AnswerIn order for this device to work properly, you would need to connect it directly to your computer, so your computer would need a USB Type C port.
A:AnswerFor assistance setting up your device, please contact our Customer Service Team. Their information can be found on the back of your device packaging as well as our website.
A:AnswerYes, this device will work with your computer because it requires that the computer supports DisplayPort Alternate Mode over USB Type-C, and your computer does support this feature.
A:AnswerI guess it depends on the model. I have a T470s that has a USB-C/Thunderbolt port. The Thunderbolt port was disabled in the BIOS by default, I simple enabled it.
A:AnswerThis dock will work with the Dell Latitude 5490, You will need to check your HP Envy's specifications on whether the type-c connection allows for displayport alt mode, if it does it will work with this dock.
A:AnswerI am sorry to hear you are having an issue. Please contact our technical support team to troubleshoot this issue. For immediate support you can reach us via Live Chat on our website, j5create.com, or you can submit a ticket from the Support tab within the site. Thank you.
A:AnswerThis docking station, the JCD543, is designed and configured to be used with a USB Type-C connection. I would recommend a docking station that is designed for a USB Type-A connection to get a fully functional device, like our JUD481 Boomerang docking station with the USB Type-A host cable connection.
A:AnswerHello,
Thank you very much for your question!
The j5create - USB Type-C Docking Station (JCD543) is compatible with Windows and macOS computers that have an available USB-C port. For Windows computer, please ensure that install the j5create driver software and that your computer's USB-C port supports a feature called DisplayPort Alternate Mode, in order to achieve a triple display setup of: HDMI/HDMI/VGA or DP/HDMI/VGA.
A:AnswerI don't have Apple tech, but perhaps I can offer insight. Did you adjust your display Settings in your operating system controls? I have Windows 10 for my Samsung laptop. I had to find my Settings to look for Display controls. I also had to save and then Restart.
Best of Luck to you!
