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Page Showing 81-93 of 93 questions
  • Questionare the keyboard keys lighted?

    Asked by art.

    • Answer No they are not

      Answered by JohannesJ

  • QuestionI wrote before about my Lenova laptop disconnecting from wifi and it is still happening. The last couple of times it has happened I get the message "The driver for your Realtek RTL8822BE WiFi 6 802.11ax PCIe adapter network adapter isn't running." Help.

    Asked by ETLake.

    • Answer Hi ETLake, We are sorry to hear that you're having trouble with your IdeaPad 1i. We apologize for any inconvenience and frustration that may have stemmed from this. We'd like to work with you to resolve this. To start, please follow these steps: 1. Perform a static discharge/power cycle. To do so, first remove all cables connected to the device (power adapter, HDMI, external mouse, external keyboard, etc.). 2. Be sure device is powered off, then. press and hold the power button down for 60 seconds. When done, re-attach all cables and insert the power adapter, letting the laptop charge for a couple minutes, then power up the machine as usual. 3. Try to update the network drivers for your system from this Lenovo Support webpage: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/1-series/ideapad-1-15iau7/82qd/82qd00hmus/downloads/driver-list/component?name=Networking%3A%20Wireless%20LAN&id=E3519D23-890E-4DE1-9064-DE6E7DA2515B 4. Follow the instructions to install the driver, then restart your laptop when updates are done. Please let us know how things go for you. Best, Lenovo

      Answered by Lenovo Product Expert

  • QuestionWhy can I not add Zoom to my pc?

    Asked by Zoom.

    • Answer Hi there, Thank you for your inquiry. You should be able to download the Zoom Workplace app to your system from the Microsoft Store https://apps.microsoft.com/detail/XP99J3KP4XZ4VV?hl=en-US&gl=US&ocid=pdpshare Trying to install the software from online may not be an option if your system still features Windows 11 Home in S mode, as S mode devices can only download software that is approved, like apps from the Microsoft Store. Let us know if you have any other questions!

      Answered by Lenovo Product Expert

  • QuestionI already own Microsoft Office 365. How do I transfer that lifetime subscription to my new computer, and then not get charged monthly fees after 30 days for the one that came installed on my new computer?

    Asked by englishdeb.

    • Answer Hi englishdeb, Thank you for reaching out. There's a step-by-step guide that we believe will help with this specifically from Microsoft Support, https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658, containing details on the process. Let us know if you have any other questions!

      Answered by Lenovo Product Expert

  • QuestionDoes it have a USB C charger?

    Asked by Lew.

    • Answer It does have a USBC charger port.

      Answered by SarahV

  • QuestionWould this model be compatible with an epson WF-3730 printer?

    Asked by iatr.

    • Answer As far as I know any wireless printer would be compatible via Bluetooth. I currently use an HP Envy 6055e and it works perfect.

      Answered by SarahV

  • QuestionThis is the second time I've asked this question. How can I remove the clipboard from my screen? It is there all the time and I tried the answers that were sent but nothing works!!!

    Asked by ETLake.

    • Answer Your problem is MOST unusual! Clicking anywhere else on your screen should be enough to dismiss the clipboard, whether or not there is the "X" in the corner. I have five suggestions left: 1. Go into Settings and look for any updates pending or suggested. If there are, follow the update procedure until there are no more. Check if your problem has disappeared. 2. If there are no updates displayed, reboot the computer and check again. If there are any, follow #1 above. If not, check the clipboard. 3. If #1 and #2 fail, contact Lenovo directly. The manufacturer is particularly helpful in the first 90 days of your purchase, but they should still be of use during the initial year-long warranty. 4. If #1-#3 fail, open Settings and type "Clipboard" into the search field. There are some additional suggestions there, though to be honest, I don't think they will be sufficient. However, at the very bottom is a link for "Get Help," which goes to Microsoft, and they may be of more help. 5. If #1-#4 are not enough, you will have to reload the operating system. The process is too involved to get into here, so go to the Lenovo website and print out the procedure, or use your phone (you won't be able to rely on your computer, since it will be useless to you while the OS is being reloaded). Let us know what finally worked!

      Answered by luislast

  • QuestionI play several games with lost of graphics, is this laptop capable of games and load them from goole play store

    Asked by James.

    • Answer Assuming you mean LOTS, rather than LOST graphics, it is not how "many" graphics your games have, or where they originate, that might be an issue, but rather the hardware requirements of the games, which can vary from almost nothing to play chess to the sky's the limit for AAA games. For those, this is not the computer for you. If you don't know why, stick to an Xbox. Or possibly a Wii.

      Answered by luislast

  • QuestionHow do I get rid of this annoying "Clipboard" that has suddenly appeared on the opening page of my computer? I've tried through "Settings" but nothing seems to work.

    Asked by ETLake.

    • Answer Adding more information: The Clipboard operates slightly differently in Windows 11 and 10. The "X" will close it in Win11, but may not be visible in Win10 (I'm going by memory here). If there is no "X:" (1) Clicking anywhere else should dismiss it; (2) If that doesn't work, click anywhere on the Clipboard window, then hit the "ESC"[ape] key.

      Answered by luislast

  • QuestionI will be in Chicago from March 13th to 16th, and I would like to know if the item is in stock at the store, or if it is possible to reserve it for pickup at the store.

    Asked by Eduardo.

    • Answer If you buy it before you arrive in Chicago, they probably could hold it, since they will already have charged your credit card, but since pickup terms are usually no more than a few days, keep that in mind when purchasing and traveling. If it is more than the usual hold period Best Buy specifies, you should speak to a BB sales representative directly about extending this time.

      Answered by luislast

  • QuestionIf I upgrade the ram or M.2 SSD with the correct type and capacity supported, will it void the warranty?

    Asked by PilotMike.

    • Answer Hi, PilotMike. It will not, but we recommend ensuring surrounding components are safe as if they are damaged during installation, it is not covered under warranty.

      Answered by Lenovo Product Expert

  • QuestionDoes this computer have an expandable ram slot. Also does it come 4 and 4 or 8 and an open slot? Thanks

    Asked by Herb.

    • Answer Greetings from the Intel team. Thank you for your question. Yes. According to the product specifications reference (PSREF), the Lenovo - IdeaPad 1i model 82QD00HMUS has 8GB soldered DDR4-3200 and supports up to 16GB (8GB soldered + 8GB SO-DIMM) DDR4-3200 memory; for further information, check the PSREF: https://psref.lenovo.com/Detail/IdeaPad_1_15IAU7?M=82QD00HMUS For detailed information about the Intel® Core™ i5-1235U Processor, visit: https://www.intel.com/content/www/us/en/products/sku/226266/intel-core-i51235u-processor-12m-cache-up-to-4-40-ghz-with-ipu/specifications.html Thank you for choosing Intel! Emilio_Intel

      Answered by Intel team

  • QuestionI want to get this laptop for my daughter but I am unsure how many inches the keyboard is cause she wants to buy a keyboard cover.

    Asked by Lawanada.

    • Answer You really don't need a keyboard cover, because the keyboard is protected and covered when the unit is in the "close" position (screen down). If you wanted, you could add a sheet of paper in addition to that, in between the screen and the keyboard.

      Answered by luislast