“So I just got this computer I left it alone for probley 2 mins tops and came back the mouse was on a dark screen it wont turn on the right way”

1-2 of 2 Answers

• It is possible that the device went into sleep mode. Press the power button for approximately 1-second, this will wake the computer from sleep mode. If the issue continues, we recommend you call Lenovo Tech Support at: 877-453-6686.

  Answered by Lenovo Product Expert 5 years ago

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• Hi, Unplug the power cord. Press and hold the power button for 30 seconds. If this doesn't resolve the issue, return it to Best Buy, they will have options for you.

  Answered by VicNYC 5 years ago

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