“We rec’d a Ring Viideo Doorbell for Christmas. It’s hooked up to electricity, but is showing that our battery is critically low. Also, if you look in Settings under Power Source, it says battery. Does anyone know what’s going on?”
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Go into your settings and click on 'battery' and make sure it says 'hardwired'. If not, take it apart and check your connections and it they look good, do a voltage check on the wires to make sure you're getting power to the device. I know this may sound too simple, but also made sure your old doorbell power supply didn't get unplugged when you installed the Ring doorbell. I hope this helps. If all that checks out ok, you may have a defective device or battery.
Sorry, there was a problem. Please try again later.Check to make sure you have 24 volts AC.......if using diode try flipping wires but chances are that thin little wire broke in doorbell wiring while mounting it
Sorry, there was a problem. Please try again later.Hi DJ, It's important that we use ensure your device is functioning as intended. Please email me at Bilan.jenkins@ring.com so that we can look into this for you. Bilan J., Customer Satisfaction Specialist
Sorry, there was a problem. Please try again later.You need to recharge the battery. It's handy to purchase a second battery so you can switch them out without losing any recording time.
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