Ring - Video Doorbell 2 - Satin Nickel

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Smart security you can trust. See who’s at the door and monitor your home when you’re not there with this video doorbell. The 2-way audio lets you listen and talk to anyone on your property, right from your mobile device. Plus, you can easily recharge the battery with the included power pack.

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Ring - Video Doorbell 2 - Satin Nickel - Larger Front
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Overview

What's Included


  • Rechargeable battery pack
  • 2 interchangeable faceplates
  • Quick Install Guide
  • Hardware and tools

Ratings & Reviews


Overall Customer Rating:
88% of customers would recommend this product to a friend (716 out of 821)

Included Free


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Deliver your favorite playlist anywhere in your home with the Amazon Echo Dot voice-controlled device. Control most electric devices through voice activation, or schedule a ride with Uber and order a pizza. The Amazon Echo Dot voice-controlled device turns any home into a smart home with the Alexa app on a smartphone or tablet.

Features


Optional premium services

Includes live streaming for all cameras. Choose Ring Protect plans starting at $3 per month per camera or Ring Protect Plus to cover unlimited Ring Cameras for a flat rate of $10 per month.

Download the free Ring app

See, hear and speak to visitors from anywhere. The app gives you instant mobile alerts and lets you answer the door even when you’re not at home. It works with iOS, Android and Windows 10 devices.

1080HD wide-angle video

See more of your space. Live View gives you an on-demand look at your property, plus the built-in microphone and speakers let you listen and talk with 2-way audio.

Adjustable motion sensors and infrared night vision

You’ll be notified when motion is detected, day or night. Plus, you can adjust the sensors to find the ideal setting for your home.

Install in any home

The Ring Video Doorbell 2 works in small and large homes alike, and can be hardwired or battery-operated. It includes 2 faceplates for your convenience.

Quick-release rechargeable battery

Charge the doorbell without removing it. The device comes with one rechargeable battery pack. Purchase an additional one and you’ll always be powered.

Stay on top of local crime

Ring Neighborhoods lets you receive real-time crime alerts from your neighbors, so you can all work together to make your community a safer place.


Customer rating

4.3
88%
would recommend to a friend

Pros

Cons

  • Rating: 4 out of 5 stars

    Easy set up and install, working well

    Posted
    Labby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have quite a few smart home devices, including a house full of Hue bulbs, smart switches, garage door controller, smart lock, Google Home and Alexa devices. I use SmartThings as my h.a. hub, and also use Stringify for some of my automations. The Ring Doorbell 2 is a nice addition to my set up. First impressions: The Ring Doorbell 2 was nicely packaged and included all the tools and hardware necessary to install, including the little extras like additional wire for hardwired installations where the existing wiring is a bit short. The two included faceplate options are attractive, and it is nice to be able to change these out as desired. The unit feels well made and looks good. Set up and install: The set up and install couldn’t have been easier. Connecting to the network was very straightforward. I have not experienced any connection problems. The Ring easily integrated with the SmartThings hub. Tip: for the best SmartThings integration, change your Device Handler Type to “Ring Doorbell Pro.” This will allow viewing of video within the SmartThings app. We installed the Ring to our existing doorbell wiring. This was extremely easy. Ring provides all the tools you’ll need to do this, including a wedge kit if you need to angle the device. We used the wedge for two reasons. Firstly, it was being installed on a wall adjacent to the door, and the door is inset in a shallow alcove. Secondly, our home’s finish is a rough stucco pattern. This would not have allowed for an flat, even installation surface. The wedge came in handy to rectify potential issues that may have arisen from either of these factors. I was concerned the wedge might not look nice, but it blended well. Motion Detection Functionality: Notifications have been adequately fast and consistent to my iPhone, iPad and Samsung Galaxy S8, with very little lag. I have an automation set up to turn on my Hue porch light at night when motion is detected. There is very little lag here, as well. We took into consideration the physical installation tips to optimize motion detection. As well, we’ve used the app to reel in the distance of the detection. I am not picking up too much undesired activity. The first day, I was picking up a lot of people walking on the sidewalk, but I reeled it in a little more, and that has been greatly improved. And, the device is doing a good job of detecting motion when it should. Camera Functionality: The camera shows a nice, clear picture. I have a lot of bright afternoon sun on door side of the house, and the camera needs a moment to adjust, but once it does, the quality is nicer than I expected. I like that I can have Alexa show me the doorbell camera, as well. I’m using Live View mode, so I can invoke a view from Alexa at any time, whether there is motion/ button press or not. There is lag when opening the video view in the Ring app or with Alexa. While it is faster than the 30 seconds before it becomes a past event, sometimes the activity is gone before video opens, and I have to wait for the saved video in order to see the first few seconds. I don’t know the cause of the lag. Is it the app? The WiFi hardware? Physical interference between the router and the Ring device? A combo of factors? While I don’t know the answer, I hope Ring will address, as it seems to be the weak point of the device. App and cloud storage: The app is adequate. I think it would be nice to be able to easily create stills and edit within the app. It would also be nice if more of the account options could be handled directly in the app rather than having to go to the website. The cloud storage of 60 days for only 3.00 per month seems very fair. Honestly, I am shocked at the number of people complaining about a rather nominal fee for a service that requires Ring to maintain the required infrastructure that allows them to provide that service. There is no “scam” or “bait and switch” going on here. Ring is up front about the terms and the fact that not using the service is limiting. However, I do think a complaint is valid for people who are experiencing enough lag issue that it keeps them from being able to view the video before it becomes a past event. While I can always catch most of my video before that happens, I often miss the first few seconds. Apparently, the lag is bad enough for some people that they miss the whole video. Conclusion: All in all, the Ring Doorbell 2 is an easy to set up and install device that seems to respond well to motion, provide timely notifications, and take good video. While there is room for improvement, I am overall happy with my purchase, and enjoying the device.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Laggy, buggy, and sometimes just doesn't work.

    Posted
    Andrew
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought into the Ring hype recently, and installed multiple doorbell 2 units and chimes. It's been nothing but a headache since. The Ring system requires a cloud service, and it will actually just stop working if there are any problems anywhere in between. After fighting with it for days to make it work at all and working with support who only seems to be trained enough to blame your WIFI, we finally got it working with good signal strength. The first problem, the Ring Doorbells couldn't communicate with the WIFI it was assigned too because there was another WIFI network in close proximity that interfered with it even though it was on a different channel. The Ring extenders don't allow you to set the WIFI channel, so the only way to correct poor signal to an extender is to relocate the extender somewhere that it doesn't conflict with your neighbor's WIFI or to not use an extender at all. Lesson learned. The next problem is the lag. Many times people come to the door, and the Ring device notifies 30-60 seconds later if not longer. It's rare that a notification event happens within a few seconds. There are times when we've come in the door, and walked all the way to the other side of the house before the event hits. Other times, it never comes in at all. Again, support blames your WIFI rather than their own awful cloud service. Right now, my front doorbell 2 has an RSSI of 45 and my ISP bandwidth measures 75/10 but if you wave your hand in front of the doorbell it'll be a solid 30 seconds before the chime on the other side of the door goes off, and it could be a minute before you get the notification on your phone. Half the time you answer the doorbell on your device, you'll get a black video with the controls overlay. If you stop and restart the app, it'll sometimes fix that. Sometimes it won't. At times when you answer the doorbell or just select live video it'll hang at sending credentials or activating the device. If you look at the doorbell on another device at the same time, it'll report healthy. Even looking past all of that, they didn't bother to scale their cloud systems in preparation of Halloween last night resulting in a huge outage. It's hard to know if there are kids at your door if nothing happens when they ring the doorbell. What made it worse was the fact that they had these really cool halloween sounds, but none of the kids got to hear them. As I was writing this review, an Amazon delivery came. The person rang the doorbell, left the package, went to his car, and drove off before the notification came through. That’s just not acceptable for the amount of money you spend on this system. The bottom line, I really wanted to like the Ring system but due to the amount of latency, the number of missed chimes, the constant failing video, and their support only being able to blame on my personal WIFI and ISP, I'll be returning it and getting my money back.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Andrew,

      I am so sorry to hear about your poor Ring experience, please believe me when I say that this is not the Ring experience that we intended for you to have. I do see that you noted already being in contact with our Customer Support team, however, with that being said, I would appreciate the opportunity to connect with you directly. I would like to personally investigate both the delay and connectivity issues that you are encountering. It is of great importance to me that your Ring device is working consistently to your expectations and I would like to ensure that I make this happen for you as soon as possible. With that being said, if you would kindly email me directly at Kaitlyn.rosenthal@ring.com I would like to get to work on providing you with the best possible resolution.

      I would appreciate your time and the chance to drastically improve your Ring experience.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    DO NOT WASTE YOUR TIME.

    Posted
    tatooz74
    • My Best Buy® Elite MemberElite Member

    This is my second review, because Best Buy would not publish the first one. So first impressions were good, good packaging (missing a piece, will get to that later) and the unit itself was very solid. I decided to charge the battery first, which took nearly 8 hours to fully charge. The next day i began the setup which was super easy and I got the cam working in like minutes. I tested it prior to mounting and it worked.I did notice however one mounting plate was NOT included in the package. It wasn't the one i needed, so I was not that concerned. I mounted the cam, which took less than 5 minutes, and thats were the problems started. Live View would work, however the doorbell and motion detection would not. I reset everything, and then I got the doorbell to work, but still no motion detection, and now live view would not load. I decide the contact the "chat" on Ring's website. I chatted with someone and did all of the normal stuff. Pull the battery, cover the cam for 1 minute, reset the cam. Nothing worked. Then I had to test my wifi signal, which he said was weak. I had over 60mb download, however that was "weak" i guess. He then had me redo the app and add the cam again. At that point the cam stopped working all together, and just had a spinning blue light. He said yes, it was broken and to send it back to Ring. They said it would take 5-14 business days to get another one??? I pulled it off and returned to Best Buy. I decided to give another unit a chance. Since i already had 4 holes in my door, i might as well. I thought I maybe I just had a lemon. Well get the new one home and the bottom screw that secures the faceplate to the unit is missing. I still go ahead and test this one, and it appears to be working. Well i mount it on my door and everything was so laggy it was unusable. the live view would only work every other time, or most times count time out or not even load. The motion sensor work a few times, but most times would not pick me waking to my door. The door bell would only work 1 out of every 5 times. So i reset and did all of that with the same results. I then thought it must be my wifi or my phone. I am only 15 feet from the router, but moved it so it was directly behind the door. I reinstalled the app, and put one on my iPad, and another iPhone. same results. Back to Best Buy it went This new Ring 2 should not have been released yet. There are not only issues with the hardware, there are QC issues with missing parts. When i returned the Ring, the nice woman at customer service indicated that this was the 6th one this week and the product had only been out for 8 days. The other girl said she has 4 returned too. Poor QC and this product was clearly rushed to market.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi tatooz74,

      I'm sorry to hear about your poor Ring experince thus far and everything you have gone through in trying to get this device to work for you. I understand you have probably spent more time and energy than you may have wanted to, however I would love to connect with you today so that we can make sure we get to the bottom of this. Would you kindly reach me at Kandyce@ring.com so that I can follow up on your return and improve your Ring experince? I would appreciate your time.

      Thank you,
      Kandyce K., Neighbor Satisfaction Manager
      Kandyce@ring.com Ring

  • Rating: 4 out of 5 stars

    Good system, with caveats

    Posted
    Seapuppy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    #1 Caveat: Before you buy any WI-FI Ring product, test your WI-FI signal strength at the planned location first. The strength and speed of the WI-FI signal will determine the success and your satisfaction with the product. If you can achieve over 15Mbps download and 5Mbps upload (they say minimum of 2), you should be able to use the system. The download shouldn't matter, but in my testing it seems to make a difference. I have two wi-fi routers and moved one closer to the planned location, that helped tons, even with the Ring Chime Pro to extend the network. The best hint I got was not to place the extender close to the Ring product, but rather about halfway in between the Router and the Ring device. I find that the range of the Ring Doorbell 2 motion sensing is much shorter than what I expected, possibly somewhat due to the front door being above ground level. Even with one wedge installed, it only senses motion out to 5-6 feet. This actually works for me as I can show the entire porch and it has been pretty good at capturing the UPS or Fed-Ex person dropping off a package. The video is clear, but don't expect hi-resolution more than five feet away from the camera. Verdict, works most of the time now that I fiddled with the WI-FI positioning, but still not 100%. I added a Ring Floodlight Cam and I think the camera lag is less than the Ring Doorbell. I have seen it go offline once already, but was able to get it to reconnect without climbing up on the ladder to press the reset button. Really Ring? Poor design there. The floodlight is bright and can be scheduled to come on between user defined hours. The color image resolution is pretty good out to about 20-25 feet, but don't expect to identify someone you don't already know beyond that. The greyscale image at night is considerably less high-resolution which is disappointing since unwanted visitors usually show up at night. I love the alarm feature and the two-way talk feature works pretty well. Again, not 100%, but it does seem faster to connect to the Live View than the Ring Doorbell. I had a good experience with Ring customer service. They were very patient and really helped improve the product operation by making suggestions about the WI-FI. So here is the thing about the WI-FI. Every house is different. The building materials make a difference, your WI-FI setup makes a difference, and the positioning of the Ring device itself. I would not expect perfect performance when you fine tune the installation. I wish it was 100% but it is not. It has great features for what it does do and I consider their $10 a month for video cloud storage to be reasonable for multiple cameras. The nice thing is that you don't need to sign up for the cloud storage in order to get live viewing and push alerts on your phone. I find the push alerts to be a tad slower than I would like, but perhaps I am asking too much for them to be instantaneous. Overall a good product with decent support. Just know going in that you need to know your home's WI-FI limitations ahead of time and it will not be perfect. With the combination of the Ring Floodlight cam and the Ring Doorbell 2, the entire front of the house is covered. I did need to fiddle with the Ring Floodlight Cam motion area polygon to get it right so the two would work well together. I would recommend it for people who are willing to test and adapt the system to their needs.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't work with Samsung Galaxy 7

    Posted
    pj236
    • My Best Buy® Elite MemberElite Member

    After reading reviews of this product I had high hopes for an easy set-up process. As it turned out, I invested about 4 hours trying to get it to work but to no avail. I've read online (too late) that people who own the Samsung Galaxy 7 may have problems with this doorbell. I followed all of the directions and the Ring Video Doorbell 2 set up fine in my Ring account. The process completed fully. I then added the Ring Chime to the account, and again the app said I had successfully installed it. The problem is that while I had installed everything correctly, the phone app and doorbell never actually worked together right. Upon ringing the doorbell I received a notification that the doorbell had rung. I clicked the notification and opened the app which opened a video conversation. At that point, I have a choice with a green icon to answer the doorbell or red icon to hang up. Two additional icons show whether you are muted or not. In my case, I was not muted (no line through the microphone icon) and I clicked the green icon to answer the phone. On the first try I could hear my wife, who had rung the doorbell, but she could not hear me. I could see her in the video image, I could hear her, but she could not hear me speaking to my phone app which should have come through the doorbell. I hung up. Then the Ring doorbell does it's thing for about 2 minutes. The blue light circles for about a minute, then it flashes for about a minute. You can't do anything while that blue light is flashing so you just have to wait until it's done. On the second try, my wife heard me for about 2 seconds. Then it turned off again. I could hear her, she could not hear me. Blue circle again, blue flashes for two minutes. Wash, rinse, repeat! (On a separate note--how would the person ringing the doorbell have any idea what those flashing, circling blue lights mean? Wouldn't they just keep pressing the doorbell hoping someone answers it? That lag is ridiculous!) After repeating that cycle 5 times I contacted customer support through their chat. While very friendly and patient, they could not solve the problem within about 90 minutes. During that time we uninstalled the app from my phone, we messed with the data and wifi connections, various permissions required by the software, and we went through the entire setup process a couple of times and the net result was always the same. The audio for the Ring Video Doorbell 2 simply does not work with the Galaxy 7. Videos of the conversations are stored online (free for 30 days). I reviewed these after deciding to quit the project and return the product. Sure enough, the videos show that sometimes the Ring doorbell could hear me--sometimes it could only hear my wife. At no point was it ever able to establish two-way communication. I've read about people who had previous versions of the Galaxy and that the Ring worked fine with those but stopped working with the Galaxy 7. Considering the Galaxy 7 is one of the more popular phones in the world it seems odd that Ring would not work with it but apparently that's the problem. I very much wanted this product to work but it just doesn't.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello,

      I am so sorry to hear about your poor Ring experience, that being said, I would like to help. I want to thank you for providing me with all this helpful information, having this detail will help in coming to a resolution. I see that you noted already being in contact with our Customer Support, however, I would like to work with you in getting to the bottom of this. Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com so that I can personally investigate this for you? I want to ensure that your Ring device is working consistently to your expectations.

      Thank you and I look forward to assisting you.

      Kaitlyn R., Neighbor Satisfaction Specialist
      kaitlyn.rosenthal@ring.com Ring

  • Rating: 1 out of 5 stars

    Deleted all videos without permission.

    Posted
    gadgeteer

    I made the grave mistake of deciding to upgrade from the original Ring [720p] device to this one. The improvements that made me want to upgrade were the removable battery (with option to buy an extra battery) -- this meant that I didn't have to take the whole Ring unit down for a day to recharge and then re-mount it every few months. Instead, you could hot-swap the batteries and there's no gaps in security coverage; improved resolution to 1080p from 720p; and they advertised an improved viewing angle -- basically the lens had been improved to offer a larger viewing area, o instead of just seeing the top halves of people you can pretty much see top-to-bottom of your entry way. After upgrading, I found the video contrast is terrible. Videos are A LOT darker and harder to make out than the 720p model. Given, both Rings [old and new] were mounted in breezeways at apartments, but the contrast and brightness of video was incredibly richer on the 720p model than the 1080p. When viewing video on the 1080p model, it appears almost like there's a sun shade or something over the camera that's obstructing light. Videos still aren't time stamped which presents issues when trying to organize videos (videos are timestamped on your iPhone by the day they were downloaded NOT the day they were recorded and videos do not have actual time stamps on them which makes it hard to use them in court if need be). Also, my new Ring came with a free trial to the cloud services for storing video. WITHOUT MY PERMISSION OR CONSENT, Ring switched my subscription from my 720p model over to the new 1080p model and decommissioned my 720p model's subscription. This means I lost ALL of the video that was recorded under my Ring 720p device. An incident ended up happening where I needed videos from back over a year ago that were on that 720p device for court, and I am now out ALL of that video data as Ring was only able to go back 60 days from the date I contacted them which the videos I needed spanned over the course of a year. I am now having to file a lawsuit without critical evidence and hoping for the best. To-date, Ring has done NOTHING to make the right outside of saying "oops, sorry!"

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi Gadgeteer,

      I am so sorry to hear about this poor Ring experience. This is not the experience that we intended for you to have. At this point, I would like to step in and be your direct point of contact here at Ring. It is imperative to me that we provide you with the security that you need and I would like to make sure that this happens for you. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com? I would like to get to work on investigating the issues that you are encountering with your Ring Video Doorbell 2 so that I can make sure that we resolve them for you ASAP. Additionally, I want to make sure that you have the videos that you need.

      I would appreciate your time.

      Kaitlyn R., Customer Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 4 out of 5 stars

    Updated review: good if wifi is good

    Posted
    Seapuppy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Ring doorbell works well both home and away if the wi-fi network at home is setup such that the dB (wi-fi strength) is below -50. It is hard to setup reliable, strong wi-fi signals in a 1950's Florida concrete block house when the location of the Internet connection is at one end of the house on an exterior wall. I ended up investing in a new router and router extender. Some reviews of the ASUS router I purchased gushed that the router would cover a 3500 sq ft two story house. Sadly, there is no way this router could cover my 1500 sq ft one story house with a decently fast connection corner to corner. Physics rules. While I was not thrilled with spending more $$$ investing in an already expensive security doorbell, I must admit the results have been worth it. The wi-fi signal for my original Apple Airport Extreme network with two Airport Extremes was not strong enough or fast enough and I was getting a slow and not always reliable response with the Ring live view. The new network allows fast and reliable live views with both the Ring doorbell 2 and the Ring Spotlight cam. If you are willing to update your wi-fi network at home, for example to purchase an extender, or your wi-fi network is already robust, then the Ring doorbell 2 is an easy addition to any home. Now a few more caveats. The doorbell camera is located under a porch. At night, the greyscale image is sharp and can easily view the neighbor's cars in their driveways across the street. That isn't to say the resolution is great, but the image is clear. Unfortunately, the camera struggles during the day to adjust itself to the lighting because it is in shade looking out towards a sunny yard. Sometimes it ends up stuck on overexposed during live view. Normally restarting the live view fixes it. It is also not good at night when there are very bright lights in its field of view. Not a big deal depending on how flexible your lighting locations might be.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not impressed

    Posted
    Apple

    I bought two ring2's. Immediately, one battery was defective. Ring sent me a new battery. Then one of the doorbells started locking up, not functioning. Called Ring, and they said Ring2 requires 2 mbps upload speed. This is not stated on the box or anywhere on the website. The original ring doorbell only requires 1 mbps. I was getting about 1.5 mbps using either speedtest.net or bandwidthplace.com (ring's preferred speed app). At the time, the ring app said anything over 1 mbps was ok, so ring clearly had not adjusted their app for the ring 2. I upgraded internet speed so i was getting over 2 mbps, around 2.5. The same doorbell failed again when my upload speed dipped near 2.0. Called ring again and they could not explain why the product's box does not say anything about requiring 2 mbps upload, not does their website. All this time, the other ring2 has been working ok, so I believe the problematic doorbell has an integral problem that ring will not fix or replace. Nothing but excuses from ring and no explanation of why they don't provide notice of the 2 mbps minimum requirement anywhere. They won't send a replacement doorbell. I believe there is wide quality variance in their product because the one doorbell works ok and the other is glitchy and fails. All this happened over a few days, during which the best buy rating fell from 4.2 to 3.9, as i was not the only one having problems with the ring2. As well, two days after i pointed out their app said over 1 mbps was ok, it has now been changed to indicate the ring2 needs higher speed. Ring is now fixing/covering their failure to adequately vet their product and prepare for its release. Their customer service is sorely inadequate and they back their product very poorly. Good luck to you if you purchase a ring product. I hope you don't spend $200 like i did and get stuck with a defective product sold by a company who does not care about their customers. This is not a reflection on best buy, i have had nothing but good service at best buy.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello,

      I am so sorry to hear about your poor Ring experience, this is not the experience we intended for you to have. I understand how frustrating this must be for you and I do apologize for any inconvenience this may have caused. That being said, I would greatly appreciate a second opportunity to turn this around for you. It is of great importance to me that we get your Ring device up and running how it should be. If you would be so kind as to contact me directly at Kaitlyn.rosenthal@ring.com today I would like to get to work on ensuring your Ring device is working consistently to your expectations as soon as possible.

      Thank you,

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring





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