A:AnswerYes, as you can see in the attached photograph of the actual instruction booklet of the Video Doorbell Pro 2, the necessary hardware is provided with the installation kit that comes with the device.
A:AnswerHi LouBoy,
Good question! Yes, the Ring Video Doorbell Pro 2 is compatible with networks broadcasting a 802.11 b/g/n wifi connection @2.4GHz and 5.0GHz. So if you chose to set up your two devices on different network frequencies that would be possible, but not required by any means. Ring devices use only a few Mbps of upload speed bandwidth, so depending on your internet package, you can sync numerous Ring devices to one home network or frequency/channel without disruptions.
Please get in touch with our specialized support team today to discuss your home’s internet network and any other lingering questions you may have about this device.
Thank you,
Nicole from Ring
A:AnswerThere is no battery option for the video doorbell pro 2 however, you can buy an adapter the connects your doorbell directly to a typical power outlet. The Ring adapter is sold separately and the newly released version 2 of the adapter is made specifically for the video doorbell pro 2.
A:AnswerHi Tony,
Thanks for asking! No, the Venetian Bronze finish will not be available for this device. A satin nickel face plate will come in the box with the Ring Video Doorbell Pro 2. After completing the in-app setup, you will receive a digital coupon for one free additional face plate so that you can choose one that best matches your home’s aesthetic.
These are the current face plate color options:
Blueprint, Mustard, Ice blue, Cotton Blush, Ivy Leaf, Light Burgundy, Night Sky, Fire Cracker, Pearl White, Galaxy Black, Blue Metal, Neon Purple, Brush Gold, Bright Turquoise, Silver Metal, and Gold Metal. Please note that color availability may vary by location.
Here is a link to see each color:
https://ring.com/collections/accessories/products/video-doorbell-pro-2-interchangeable-faceplates
We would love to answer any other questions you might have and give you an opportunity to speak with one of our product specialists directly. Please reach out to us today, so we may get you connected as soon as possible.
Thank you,
Nicole from Ring
A:AnswerYes. I had no issues. You may want to try using your phone to set up the device while turning off your cellular.
Also, if you have some security protocols through the internet it may be blocking it. For example I have eero mesh network and the security protocols block many links and sites.
Hope this helps.
A:AnswerHello Interested,
Great question! It may be best to contact your local Best Buy and inquire if they have stock on their shelf for the Ring Doorbell Pro 2. It doesn't appear that the website provides insight into when online orders will be fulfilled and shipped.
Please reach out to Ring at https://community.ring.com/ if any additional information is needed regarding your product availability question.
Thank you,
Alexis with Ring
A:AnswerHi Ann.
Thanks for asking. The Ring Video Doorbell Pro 2 was designed for DIY installation. Ring has easy-to-follow step-by-step installation guides available for those interested. However, in this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
