“My ring video doorbelll pro had problems (after a year) with power, then WIFi (booster within 6ft) recently hazy film over camera, then finally stopped connecting at all. Lousy, expensive device. Tell me why I should EVEN consider another. Support??????”
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Dont know if this was the cause, but did you make sure for a wired Ring Pro 2 you had a full 16v from the transformer?
Sorry, there was a problem. Please try again later.Hello BobL We are so happy to have you as a part of our Ring family, and thank you for taking the time to share your experience with us. Your Ring Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer, plug-in adapter, or ~30 volt-amps when used with an internal doorbell. To check the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap Device Health. For Ring Pro to function correctly, the voltage needs to be at least 3,700mV. If the voltage is below that number, device functionality will be impaired. For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. Thank you, Antonio from Ring
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