Customer Ratings & Reviews

You never know when something could go wrong. This is good to have

Always able to answer my questions professionally and respectfully

To many associates involved. They are expensive and not sure about their accountability. Once you think you are speaking to the right person they refer you to someone else. Hard to get on the phone. Hard to set qppts. Long wait times.

Haven't needed to use it yet but figured it's better safe then sorry

Good insurance. Why not protect your purchases. No worries

I bought the protection plan in case something went wrong with the tv.

Love the geek squad protection. I think it's worth every dollar.

Great way to protect your investment on audio / video products

This is a great warranty with great protection I really love it

The protection plan for the tv is good and it wasn't expensive.

Didnt use geek squad for installation. Or anything as a matter of fact. Purchased 2 year protection plan and when my tv got broken i called them and they said they couldnt do anything about it. Basically said i was out of luck.

Must be a good thing since i haven't had to file any claims.

I was delivered a 85” with a huge crack in the screen and after weeks of getting bounced between Samsung and Best Buy I still have a broken TV with no answers. Best Buy is refusing to remedy this situation even with the protection plan. No use in buying the plan, even if the product is ruined by a Best Buy employee themselves, they still won’t fix it.

seems luke a waste of money byt id rather be safe than sorry.

It's always great to additional protection when problems arrive

Not the first time I buy a extended warranty worth every penny

Got for fair price. Now covered just in case but hope wont need it

I don't like Roku TV don't know and don't want to know

Geek Squad protection is the best choice of action.

I have called multiple times but have never been able to reach a human. My new TV is fine, but the remote doesn't work. I just wanted to talk to someone about replacing it. I do not want to make an appointment for TV repair. I just wanted to tell someone that out of the box, the remote didn't work. I tried chat and was told I had to make an appointment. Ridiculous. I use my iPhone as a remote so it isn't an urgent issue, but a brand new TV shouldn't have a non functioning remote control.