Customer Ratings & Reviews

Did not pan out as i was told, purchase for airpod pros and was told that if we lost one we could get it replaced. Which is not true. only if sound is not functioning correctly with they replace.

There good at what they do no complaints what so ever

We bought a Vizio 50" Tv in 2017 and purchased the 5 year protection plan, half of our TV screen quit. Meaning we needed a repair we called they said we couldn't take our TV to the store and gave us a number for in home repair, we scheduled our in home repair the repair guy came out and "repaired" our tv, it still didn't work so we were told the tv was junk. Called the return/exchange number scheduled an appointment for them to pick up the broken TV and deliver the new one since the store no longer handles that. That process took about two weeks. The day before they were supposed to pick up the old TV and deliver the new one we were told appointment time was between 7am-1pm we didn't get a confirmation call we figured since it was only a few days in between it was still a go. The day they were supposed to pick up/deliver the TV they no called/no showed, got on the Best Buy app and looked it said the order was completed on one order form then on the other one it said the appointment needed rescheduled so I called the return/exchange number back to find out why, the employee I spoke to was rude and refused to let me speak to a manager. He said "somebody higher up can't help you either", so I called the reschedule number and the employee wouldn't speak to me even after the account hold Okayed it he told me he had to talk to the account holder. I hung up and called again to speak to somebody else they had no problems talking to me after getting permission from the account holder and he got me in touch with the voicemail of the first guys manager. So in turn we still have to wait another day for our TV.

Great plan. I'M glad they had a 5 year plan available.

Haven't had to use yet, but in the pass the service was good.

These are really smart folks. Very helpful and knowledgeable.

The first time I tried to use the service, I get a lot of questions. no answers. adv to call the hotline. so much for 24hr web service

I think it' s a little too much for a two year protection.

A good way to protect your investment. The price is good too.

Always a good thing to have just in case It’s need

this insurance is really good and for a goodprices

I haven't had to use this yet but it is a very nice option.

Wanted to protect new 50” tv make sure all is good

if you are going to invest this much in a television get protection

This was a decent warranty for what we needed it for

Just bought a new TV and just wanted a little more assurance.

I would recommend to have it for your protection on TV

How long does it take to ship an item for repair in the same state?? I dropped off a tv on a Sat. and saw on Wed. that its still at the same location..the service center is approx. 60 miles from the store. I will updste this if i ever get it back...fixed that is. But 4 know the 5yr warranty is not worth it.

Have never been dissatisfied with dependability of GeeK Squad

This is a good deal for the price. It's worth it no worries.