Customer Ratings & Reviews

Initially the installation was fast, good service , however we still have not received our replacement remote control.

I also purchased a two year service plan with my TV just in case which covers everything I am completely satisfied

The agent mounted our TVs and helped set up mesh network. Very professional.

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

This is a great thing to get on any purchase that you make

My new Sony TV is protected for 5 years, bargain price for peace of mind.

It's a good deal, purchasing the Geek Squad protection plan.

Great service, good to know if anything happens your covered.

Use extended warranty for my purchase happy I got it

Have not been used yet so I will see if everything runs smoothly for the cost

I will always go with a Geeksquad plan, they never do me wrong.

Nice to have if something goes wrong they come right to your house

Worth the money.Nothing wrong with buying warranty just in case.

Protection for tv seems good, especially for a quality tv

Great peice of mine with this 5year warranty must get if u buy a big 4K

Very knowledgeable. Very professional. I use them all the time.

Good to buy when you are purchasing those high dollar items,

Hopefully will not be needed.Am sure best buy will com through

They replaced my remote for my tv they mailed it right to my house

Love the extended protection for my TV. I highly recommend it.