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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30858 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1378 Showing 27,541-27,560 of 30,858 reviews
  • Rated 4 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides peace of mind in the event of future problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sharper picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV'S fit the space I needed. Appearance of the TV'S are pleasing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will return your money in case you have any problem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Useless warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless Geek squad warranty. My sony 55" Xf900 screen went black permanently. when called BestBuy got run around.. Covid19 as an excuse. Same with Sony customer service closed due to Covid19. Still bought TCL series 8 tv 65" from best buy. Was a tough choice to give them my business. Hopefully tv arrives in good shape. Their process to contact them for damaged product is so hard and their reps think Repairs are coming from their personal checking accounts vs company. Not good customer service when comes to issues. This is why i did not purchase geek squad warrant on my new 65" TCL series 8 purchase. Samsung has the best customer service of all period. Always had samsung tv in past, gave sony a shot did not last 7 months. Was going to buy samsung X90R but TCL 8 series won me over. Throwing Sony XF900 to my trash can today. What a waste of $1500.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us. I apologize for the delay and inconvenience you have experienced in getting your TV looked at and repaired. We are certainly living in unprecedented times and we must take certain precautions to keep you and our employees safe. We'd be happy to help you out in the near future and look foward to talking to you soon. We hope you give us another opportunity to better serve you in the future.

  • Rated 4 out of 5 stars

    Good Low Budget 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty Good 4K TV from VIZIO with a perfect deal from Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad this protection was available to me with my tv and sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Should be considered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed Ike a no brainer and the sales strongly advised for it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good to hsve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know when something could go wrong. This is good to have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always able to answer my questions professionally and respectfully

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To many associates involved. They are expensive and not sure about their accountability. Once you think you are speaking to the right person they refer you to someone else. Hard to get on the phone. Hard to set qppts. Long wait times.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Better safe then sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed to use it yet but figured it's better safe then sorry

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just in case..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent needed the qeek squad yet, which im happy about

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good insurance. Why not protect your purchases. No worries

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    5-year protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the protection plan in case something went wrong with the tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    fragile, needs better warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fragile broke, needs better warranty for physical damage I paid nearly 100 for insurance and no repair covered for physical damage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad protection. I think it's worth every dollar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to protect your investment on audio / video products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great warranty with great protection I really love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan for the tv is good and it wasn't expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must be a good thing if i haven't had to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must be a good thing since i haven't had to file any claims.

    I would recommend this to a friend