Customer Ratings & Reviews

We bought a Vizio 50" Tv in 2017 and purchased the 5 year protection plan, half of our TV screen quit. Meaning we needed a repair we called they said we couldn't take our TV to the store and gave us a number for in home repair, we scheduled our in home repair the repair guy came out and "repaired" our tv, it still didn't work so we were told the tv was junk. Called the return/exchange number scheduled an appointment for them to pick up the broken TV and deliver the new one since the store no longer handles that. That process took about two weeks. The day before they were supposed to pick up the old TV and deliver the new one we were told appointment time was between 7am-1pm we didn't get a confirmation call we figured since it was only a few days in between it was still a go. The day they were supposed to pick up/deliver the TV they no called/no showed, got on the Best Buy app and looked it said the order was completed on one order form then on the other one it said the appointment needed rescheduled so I called the return/exchange number back to find out why, the employee I spoke to was rude and refused to let me speak to a manager. He said "somebody higher up can't help you either", so I called the reschedule number and the employee wouldn't speak to me even after the account hold Okayed it he told me he had to talk to the account holder. I hung up and called again to speak to somebody else they had no problems talking to me after getting permission from the account holder and he got me in touch with the voicemail of the first guys manager. So in turn we still have to wait another day for our TV.

Tip kept falling off less than a year old. Really disappointing as I have been buying apple products forever

Great service. I would recommend getting it on expensive

When we originally bought this plan the guy told us it covered everything in the house. Not true. Be careful.

If it comes time to use my warranty it'll be a life saver

Protect product from electric shook from outside surge's

It worked out great when I needed a new watch it paid off

Having the extra 2 year replacement agreement means no worry's.

Haven't had to use it yet but I like the security of mind.

Need protection for all electronics especially flat screens

Love this tv. Very convenient to have my roku built right in....

There good at what they do no complaints what so ever

Works well. Good picture. No issues. Good size for the room.

Great plan. I'M glad they had a 5 year plan available.

Traditionally, extended warranties are considered bad investments. However, when the television was on sale below the expected retail price, it becomes more worthwhile. So far, we've not had a need to use the extended service plan on the television, so we can't really comment on it significantly.

if you are going to invest this much in a television get protection

Always a good thing to have just in case It’s need

I think it' s a little too much for a two year protection.

Haven't had to use yet, but in the pass the service was good.

These are really smart folks. Very helpful and knowledgeable.