Customer Ratings & Reviews

This modem was fast, when it worked. However, we had to reset it multiple times per day while we had it. It wasn’t worth the price.

Works good on cox internet did not have in trouble setting it up.

Replacement for my old modem which was no longer supported by Cox. Mistakenly purchased thinking this was just a modem. It is a Modem /Router. By the time I figured it out it was too late to return it. Hooked it up anyway and plugged in the Google home router and turned of the built in Router. Works good, but I’m sure I would have saved some money if it was only a modem.

I really really wanted to like this device, and the one issue aside that I had with it, which was a MAJOR one, kept me from being able to. I purchased this to use the faster 2.5GB port and while I was getting faster speeds than the 1GB I subscribe to, the issue I had was that my wife could no longer access her VPN (Cisco AnyConnect) while working from home. I tried to troubleshoot with Arris but they were zero help. I ended up returning and purchasing another one thinking maybe I'd gotten a dud; same result. Hours of online research and not a single solution that could resolve. If you need to use Cisco AnyConnect (or as best I can tell, ANY VPN) this may not be the device for you. Also tried a Netgear CAX80 and had the same exact issues so it has to be something related to these "all in one" devices. Bummer, as I liked this device, it looked cool, it was a modem and router all in one, but in the end, I couldn't keep it.

I've had this modem for a while now and have been happy with it's performance. The price was great compared to other products out there with similar capabilities/maximum speeds. Seems this modem should support speed upgrades for at least a few years ahead.

Arris is great. Reliable connection (so long as isp is not having problems), and easy setup. These are my go-to.

I bought this to replace my old cable modem to get faster speeds. So glad i got this unit. It replaced my entire home network gear. The built in wireless was so strong i no longer needed my old access point extenders and i have blazing speeds now through out the whole house with just this one device. All i can say is WOW!

We purchased this modem to replace the one we were renting from internet provider. It was easy to install. So far we have had not had issues connecting to the internet just issues with streaming service, like not loading and stopping.

Loved how quick and easy the changeover was and to be able to have 5g wifi now is a great upgrade i needed

Easy to set up. Super fast. Advise to contact you cable provider first when about to switch.

Terribly product! My previous modem, same brand, only reached speeds up to 400 Mbps. Never really had an issue with it; for the exception of app which is really crappy. We decided to upgrade to 1.2Gbps and this was one of the modems on X-finity's website as compatible. Yes, it's compatible but I am getting worse speeds than my previous modem; it will shoot up to 38bps and drop to a constant speed of 180Mbps or less.y stepson's gaming PC has Wi-Fi 6 and he is getting top speeds of 320Mbps. As to the app is concerned, never ever got it working. I let myself get influenced by other "positive" posts but plan to return this useless product. If you're asking yourself how about troubleshooting with X-finity, they themselves see the modem, the serial number, model and when an internet speed test is done, we get same results. When I switched to my old modem, O actually get faster speeds!

Product is quite simple to operate and easy to install.

I was unsure which mode to get. I have a fairly large 2 story stone house with an addition. After talking to the staff at the store, I bought this one and it does a great job without any kind of mesh system. I moved it upstairs instead of downstairs where the old one used to be and it’s doing well. Set up was easy.

Excellent product, no regrets. It had exceeded my expectations. Good buy!

Works as it should. Doesn’t disappoint and doesn’t cost a fortune

Fast and love the build of it i have Xfinity and its future proof juz in case i want to upgrade my plan in the future:)

A good choice but a few things i have issue with are the fact that it has only one light on it, so there's no way of knowing whats wrong with the internet at whatever given moment. other than that its great but i have weird internet hiccups that im not sure if its a problem of the router or spectrum

The device works as expected with smooth installation and activation.

I was a bit wary about this modem after reading reviews, but this works great for me. Activated with Xfinity, and I get full Mbps+ wired and wireless. I am using an outlet that was previously optimized for Internet. Nice to ditch the rental and to have full admin privileges on my modem/router again. I ordered it and received the next day, as promised.

Works great. Had to contact Xfinity to help me set it up. Wasn’t able to do it myself. So far, so good. I’d give it a 5 except I don’t know how it will work long term.