Customer Ratings & Reviews

Functions perfectly with Bluestream internet service.

Purchased this item to replace my Cox Cable modem and router . Couldn’t be happier with the unit also excellent service by Geek Squad Agent OO

It was easy to set up and connect instructions were easy to read within 10 minutes my wife was up and running.

I waited until it's been in use a while before I reveiwed it. According to Xfinity, my old modem could no longer support my internet speed and suggested this one as compatible. It may be compatible, but not better. I constantly have to re-connect my TV to the internet. It drops devices out of the blue. After a month, Ive concluded that I should have just dealt with the old slower one.

I was forced to upgrade to a new modem and router by my ISP, Xfinity, due to the age of the modem. I looked into which makes and models were going to be supported by the ISP, and this model seemed like the best value because of the relatively lower price. It isn't. About every four days or so, since I bought and installed the modem, the connection just dies. The signal drops to a pathetic sub-1 Mbps, which is untenable for any sort of use. Thankfully, power cycling the modem does work to fix the signal issues, but the problem comes back three to four days later like clockwork. In addition, I'm unable to return the modem at this point, since Best Buy only allows 15 day returns for this item. If you have a different ISP than Xfinity, you might get some decent use out of this modem. If you do use Xfinity, get something else, is my recommendation.

Easy set up, I would say pro. It did not take me long to get it all up and running. The quality is great, the sum the signal is by far the best i've ever had.

Struggled with this router/modem for months. Would work great sometimes. But most times, randomly dropped internet connections to the ISP. Using Xfinity. The app was terrible to use and literally not useful at all. Zoom calls would drop at least 3/4 times an hour. Intermittent drops on video on TV's and dropped Wifi calling constant. Working form home, this modem router was a detriment to my business. Finally returned the unit for a Nighthawk. 1000% difference.. Faster speeds and connection never drops from the Xfinity ISP.

Works okay. It drops signal regularly. Suggested by Xfinity. Almost returned it. Missed the return window.

Awesome range with the newest 3.1 Wi-Fi 6 technology!!! This is the cable modem everyone needs!!! I'm very happy with this item for sure!!!

Works great. Actually received guidance from sales staff. I live in a 3 story house with lots of concrete. Now everything works in every room.

Great Modem router combo! Has wifi 6 and DOCSIS 3.1. Stop renting a modem from your cable company and buy this! Only thing I wish that was better on this would be the app. The app leaves a lot to be desired.

Worked great for first two years. Now I cant keep a connection. Haven't switched services, haven't even moved it since setup. Figure this thing has a two year service life I recommend returning while still under warranty.

This is super fast and we have 4 cell phones, 3 TVs, 1 Tablet, and a PlayStation hooked up to it. No issues at all.

Easy to set up and install. I don't know why this requires 50 characters

router n modem with good quality n good range, highly recommended, expensive though

I’m glad I got this item it runs smooth and gets me on the internet fast

This wi fi cable modem was one of the toughest pieces of technology I've EVER had to install. After a couple hours of frustrating work i had to let it sit lest out be rounded into pieces.. Having come back to it the next day or came up just as it should've the first half dozen attempts, following the same process.

Excellent signal strength that’s what expected out of a product from Best Buy

We desperately needed an upgrade and this has helped so much. We have a long condo with two floors and it reaches almost all corners of the space.

Just get something else didn’t work well, lots of errors in modem log leading to high ping times and random disconnects.