Easter 24-Hour Flash SaleEnds today. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Angle. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Left. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Alt View 11. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Alt View 12. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Alt View 13. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.
  • Alt View 14. ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black.

ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

Model:
G36
SKU:
11391288
$299.98
Save $29.02
The comparable value is $329.00

Customer reviews

Rating 3.9 out of 5 stars with 664 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.0 out of 5 stars

71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 664 reviews

  • Good buy

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Good wifi range for a 1400 square feet house

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Does the job.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works alright, nothing fancy. It does the job for the connection speeds we have currently and has been stable so far.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • A modem-courter combo worthy of consideration.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine if all LAN ports were functional - on mine LAN ports 1 to 3 produced about 300 mbps while 4 is normal at 900 mbps, with the same cable and connection. Just be sure you check all ports to make sure they are working normally and you have a great modem-router combo.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • ATTENTION COMCAST CUSTOMERS!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this modem because i had upgraded to comcasts 1.2Gbit plan and while this modem does support that speed, the constant disconnects and extrememly slow wifi speeds do not merit the price. This modem was not able to provided any consistency at all. Stay away from this modem at all costs

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    No, I would not recommend this to a friend

  • Waterbarn

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to set up. Geek squad came out. Once set up worked good with equipment we had.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Pleased!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the setup & function of the gateway.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • My review for the modem/router

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product to other customers. Also, I think this worth every penny because it is a successful product.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • title

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with this purchase , I would recommend to anyone.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • surfing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works -wish it had more power so it would reach the other side of my house.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Great deal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my Xfinity x1 modem. Handled a lot faster and better.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Works fine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well with my xfinity service. Bought to replace updated service.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Worth the dollar !

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my freezing issues. Running multiple devices on a consistent basis

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Works just like I hoped

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has functioned just as I hoped. We haven't had any problems.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Not what I expected it would be

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not really impressed. I upgraded to this modem to keep up with newer technology. Unfortunately it has not been what I needed or expected it to be. Ive had the cable company here 2x to check the service.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    No, I would not recommend this to a friend

  • Wi-Fi

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very fast.. easy hook up!! Lightning pretty

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Internet modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased this item Happy with the coverage in house

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Wifi/modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Contrary to some reviews I read before this puchase, installing was fairly easy. 15-20 mins. Works great!

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Super Fast!!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made our internet so much faster. It's definitely a great purchase.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • G36

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanxz alot, this isa great product, I will recommend, saves money

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend

  • Good Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. This is a good modem. So far no issues.

    This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

    I would recommend this to a friend
Page 19, Showing 361-380 of 664 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.