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Customer reviews

Rating 3.9 out of 5 stars with 664 reviews

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Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.0 out of 5 stars

71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 664 reviews
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy directions to set up. should pay for itself in approximately one and a half years do not have to pay xfinity for rental. My last Arris modem/router worked great for 7 years Highly recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No improvement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't see any differences in performance between this and my previous modem sbg8300. So I returned it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product glad we made the splurge haven't had any issues since we swapped out the companies equipment for this

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SUBPAR PERFORMANCE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUYER BE AWARE! It technically connected, yet intermittently dropped my connection. Over a period of four weeks or so, despite multiple resets/reconfigures, the speed transmitted was grossly subpar. There was nothing wrong with the service coming from my ISP. I returned this to Best Buy, which was another fail in this story, and purchased a Motorola cable modem (MG8702) that works marvelously. The immediate difference in connection quality was short of amazing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Modem & wi fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of mode for my cable's setup- I'm very disappointed because of the Technical support wasted & didn’t understand what I needed. $500 DOLLars later all i got was store credits Even though it was out dated

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have loved to use this, was our first choice but out internet provider said we would be charged $30 on top if the $120 monthly bill we already have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works exceptionally well. Staff was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flows like a river

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a powerhouse flows flawlessly with information. although Wi-Fi band could be just a little bit stronger

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it worked, it worked well. I purchased this to replace a Motorola. Right from the start it worked great and connection was fast. A couple days after setup, the connection started dropping multiple times a day, every single day. After restarting multiple times and contacting the company, this thing went right back to Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hit or miss

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to take this thing back, it was defective so i returned it and didnt buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it for my house and once I install it I never have any issues. Recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this modem/router instead of renting one has reduced my monthly WiFi bill by about $20.00 per month

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no question

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product it is a good quality but it didn't work and had a bad experience to help you to set it up

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no more buffering, I did need help setting it up though as I am not tech savvy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High speed internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Compatible with xfinity. Only took 10 - 15 mins to get set up, including call with the internet provider. Worth the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected Internet to be faster but actually slower than what we replaced

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    so far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Much better wireless speed than Netgear modem/router combo. It had to be refreshed periodically though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in initial customer support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A minuscule quick start guide tells you to install two apps on your phone that will walk you thru set-up. It's awkward to go back and forth between the two apps. If you need more help, there is a user manual, but they don't tell you this in the quick start guide or on the box, you have to call Technical Support to learn about the user manual's existence. And, you have to download the User Manual, which essentially means you can't access it until after you've got the modem installed. That's no help in the installation. So, if you're a real techie and know what you're doing already, no sweat. But, if you're the run-of-the-mill user, e.g, someone setting this up at your home, installation just seems harder than it needs to be because of the absence of useful instructions in the box. I wouldn't recommend to my friends for that reason.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Cable Modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this modem. My cable modem failed, and I replaced it with this G36 modem. The modem drops the internet connections and is terrible for any home office setting. The firmware in the modem is outdated and buggy. After five months of attempts to fix my internet problems, I through the Arris G36 in the garbage and purchased a Netgear Nighthawk model. Now my internet is working flawless. Save your time and money and go with Netgear right away.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best router ive ever owned no issues running multiple devices at once

    I would recommend this to a friend