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Customer reviews

Rating 3.9 out of 5 stars with 664 reviews

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Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.0 out of 5 stars

71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 664 reviews
  • Rated 2 out of 5 stars

    software is buggy. don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Junk don't buy. If you just plug and play, its works alright. The software app is a total joke. It won't update any setting through the app, many bugs need to be fixed. I have 600mb xfinity. its wifi only gives me 300mb. Just switch to netgear nighthawk ax 2700, out perform the g36.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Super Slow...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the slowest gigabyte modem/router on the market.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don't waste money on this

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work well at all. Now paying for internet carrier rental.kept losing wifi. Even with ethernet the router/ modem would just drop service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great range and great speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent new band modem and router combo. highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Networking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good choice for your home networking device..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the wrong kind, and I returned it for one that I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our home about 1500 sq ft works great no issues

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    wifi problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible... highly overpriced. cant get help from anyone at the store level or customer support...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Combo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Super quiet. Nothing to complain. Very good quality and nice looking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this and set up and everything works amazingly! 5 stars *****

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and I would def Italy recommend it to any one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mywifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and with the docsis 3.1, much more stable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MODEM UPGRADE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS AMAZING! GREAT FOR MY GAMING HOUSEHOLD AND STREAMING SERVICES

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried everything to make this router work but kept going out even with technical support coming out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome item. I’m glad I bought it.✅✅✅✅

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xfinity customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I an Xfinity customer. I had a lot of problems getting this to work with my security system. In fact, they had to come out to get it working.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem alternative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome alternative to Comcast router, no monthly fees for equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Router

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best router versus renting from your cable company.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised by the price. Cox communications has my area. So they control the speed. With that being said. My three cameras outside and one inside loose signal constantly. Watching YouTube is fine for some time. Then boom signal drops. I don’t know if it’s the modem or cox. This feels like mob boss antics. You have to rent a modem from cox.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite as good as the xfinity modem but worth saving $15/mn rental fee.

    I would recommend this to a friend