Customer Ratings & Reviews
- Model:
- G36
- |
- SKU:
- 11391288
Customer reviews
Rating 3.9 out of 5 stars with 664 reviews
(664 customer reviews)Rating by feature
- Connection Quality3.9
Rating 3.9 out of 5 stars
- Performance3.9
Rating 3.9 out of 5 stars
- Setup4.0
Rating 4.0 out of 5 stars
to a friend
Rated 1 out of 5 stars
Slowly Modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not work well at all, this modem so slow. Hard to set up, I open the box after i bought it at Best Buy store a month, and so sad that i can’t return.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get it to work properly. Even the Xfinity tech couldn’t get it to work. And we are ONE day past when it is returnable.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor signal out drips signal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drops signal frequently. Terrible warranty. Was supposed to be compatible with Xfinity works poorly. Cannot consistently stream.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage just garbage. My ISP Gateway 6 is better than this, the support for this modem is horrible and non existent.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Drops Wi-Fi
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a few months but wifi kept disconnecting from devices and needed to be logged back in. Best Buy allowed us to return it.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Not working at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought this system. Did no work for me at all. Bought NETGEAR and it worked all well
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sucks. It either totally shuts off internet. Or throttles speed by 85%
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working completely after 4 months. Would not recommend
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Dead in 22 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead in 22 months... so not so good., time to test 2 year ARRIS warranty.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware, avoid with Xfinity
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xfinity continues to claim that this modem is compatible with their network. I had countless issues while using this modem and only when I swapped to the Motorola MB8611 did my problems go away. Just an FYI!
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
BAD CHOICE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS -SUPPORT SUCKS UNABLE TO GET UPDATES COMPLETE RUNAROUND!!
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrated!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I upgraded, but my WiFi is awful. It’s spotty and slow
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Unstable Connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps losing connection that I have to reboot it more often. Poor range too.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Hoodwinked
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable, constant dropped connection. Limited range. Not worth $300.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy it garbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this . You are better renting a device from your internet provider. Since this will become a nightmare. Slow internet and always failing
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Modem with No Phone Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and then returned this item due to the fact that it does not have phone capabilities
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Regretting purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to reboot several times a week because the Ethernet ports kept shutting down
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Why do we still buy 2in1s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem/router combos arent enough anymore. Returned and got a mesh system, wayyy better
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Tricky setup, otherwise great product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this item because comcast upgraded my network (thus rendering my modem obsolete). Setup was tricky, but eventually everything was working, and it is working great now.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
I would recommend this to a friendRated 1 out of 5 stars
Dropped connections and failed wired ports
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flakey wireless and poor power plug connection. But ultimately I returned it after the Ethernet ports just dtopped working.
This review is from ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
No, I would not recommend this to a friend