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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 664 reviews

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Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.0 out of 5 stars

71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 664 reviews
  • Rated 1 out of 5 stars

    Slowly Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not work well at all, this modem so slow. Hard to set up, I open the box after i bought it at Best Buy store a month, and so sad that i can’t return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t get it to work properly. Even the Xfinity tech couldn’t get it to work. And we are ONE day past when it is returnable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor signal out drips signal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drops signal frequently. Terrible warranty. Was supposed to be compatible with Xfinity works poorly. Cannot consistently stream.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage just garbage. My ISP Gateway 6 is better than this, the support for this modem is horrible and non existent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drops Wi-Fi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for a few months but wifi kept disconnecting from devices and needed to be logged back in. Best Buy allowed us to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this system. Did no work for me at all. Bought NETGEAR and it worked all well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sucks. It either totally shuts off internet. Or throttles speed by 85%

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working completely after 4 months. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dead in 22 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead in 22 months... so not so good., time to test 2 year ARRIS warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware, avoid with Xfinity

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity continues to claim that this modem is compatible with their network. I had countless issues while using this modem and only when I swapped to the Motorola MB8611 did my problems go away. Just an FYI!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD CHOICE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS -SUPPORT SUCKS UNABLE TO GET UPDATES COMPLETE RUNAROUND!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrated!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I upgraded, but my WiFi is awful. It’s spotty and slow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unstable Connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps losing connection that I have to reboot it more often. Poor range too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hoodwinked

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unreliable, constant dropped connection. Limited range. Not worth $300.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy it garbage

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this . You are better renting a device from your internet provider. Since this will become a nightmare. Slow internet and always failing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Modem with No Phone Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought and then returned this item due to the fact that it does not have phone capabilities

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Regretting purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to reboot several times a week because the Ethernet ports kept shutting down

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why do we still buy 2in1s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem/router combos arent enough anymore. Returned and got a mesh system, wayyy better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tricky setup, otherwise great product.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this item because comcast upgraded my network (thus rendering my modem obsolete). Setup was tricky, but eventually everything was working, and it is working great now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dropped connections and failed wired ports

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flakey wireless and poor power plug connection. But ultimately I returned it after the Ethernet ports just dtopped working.

    No, I would not recommend this to a friend