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Customer Ratings & Reviews

$412.44

Customer reviews

Rating 3.9 out of 5 stars with 665 reviews

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Rating by feature

  • Connection Quality

    Rating 3.9 out of 5 stars

  • Performance

    Rating 3.9 out of 5 stars

  • Setup

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 665 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Higher speed and cheaper then renting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to set up and we are getting a faster speed to our various devices than the gateway we rented through Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Better than renting one from internet providere

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It usually works good. It was cheaper for me to buy this than to rent one from my internet provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home cable wifi modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the price/performance value. This product offers exceptional value and works great in our 3200 sq ft home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works pretty fast

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a new one cause I needed the latest docsis. Works great, as expected

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Super Prices With All The Bells and Whistle.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how easy it is to setup devices configuration and i Love the parameter control feature for guest user devices and how to you can monitor each device on your network.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, better speed than I had before, and love this!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    its not the best at 2.5gig better at 1gig

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its easy to setup but speeds are alover the place its not consistent and has high ping over the xb8 modem from comcast

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only five days with it, and we love it. Great for streaming and also a fast speed internet. Picture cristal clear and very easy to manage.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Great wifi

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent wifi. Easy to set up, plug and play , fast easy and i am very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase and a good modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already bitten twice by a different brand of Router/Modem. Wasn’t sure if this would work for me. The product turned out to be really good and simple. The customer support was also top class. It was all done and installed in day 15 mins. Glad I bought it. Best Buy staff was absolutely knowledgeable as well. I was given the options and he hears my requirements clearly and made me decide what I wanted. Thank you,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Compatible w spectrum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, fairly easy to install and is compatible with spectrum’s latest 2023 updates.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased over 1 year ago. Still works good. This is the router you need if your Internet provider has upgraded you to speeds your older router can't handle. Worth noting g this device has a green and blue light to show the connection is active. The blue light is the one that indicates you are using Gig speed internet. This should be enough to handle most improved home Internet connections for a few years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good speeds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speeds. Lighting storm took mine out. overall still good

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good modem and router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates as a modem and router. Since I already have a Velope router system, my G36 router was disabled so it wouldn’t cause interference on the line. I’m set for the future with enough speed to handle everything I need. Boots very quickly. Since I’m a Totaltech member I had the Geek Squad set it up so there wouldn't be any problems. I like this unit very much.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Really improved my Wi-Fi throughout my house

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a SmartStream box to watch television, and I thought my box was dead, but it was just poor Internet connection with a very old Wi-Fi box. Once I upgraded to this box, the signal was much smoother. I was able to watch television without a problem my Wi-Fi is better throughout the entire house. I guess you do have to upgrade that equipment every 3 to 4 years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    No complaints here

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with XFinity internet. So far so good with our 1 Terabyte speed. Easy to install!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem and WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem and WiFi router. Works well without issues.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV's internet is disconnected often. Rarely happened with old modem. It does save me money by not having to rent one for my internet provider. The connection isn't lost for too long, but long enough and often enough to be aggravating

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Arris - Surfboard DOCSIS 3.1 Cable Modem & WIFI

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome speed and setup. It's made a significant difference in speed both uploading & downloading.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, quick setup. A lot easier than earlier ARRIS Surfboard models

    I would recommend this to a friend