Customer Ratings & Reviews

If you've never set up an Arris model before, be prepared to spend some extra time figuring out how. Instructions are not as user friendly as previous/cheaper models as I assume people would gravitate towards the cheaper product. I bought this because it was supposed to be compatible with my xfinity high speed internet. It was noticeably faster but only works when it wants to. The Wi-Fi cuts out too many times which was inhibiting me from working at home. I was not able to stream movies sometimes. Once I switched back to my older arris modem and xfinity modem, it worked fine. Not worth the headache and money. I shouldn't have to call for support. For that amount of money, it should be plugged in and ready to go after set up.

easy to set up and seems to work great. I have had it set up for about a month and no connection issues

Purchased Arris-Surfboard and a new surge protector after a double surge took out old unit. Easy to set-up and works fine.

Easy set up, replaced old router and stopped paying "rent" to our internet provider. So far so good!

It was easy to install. It works as advertised. The cons are that it lacks a USB Port and there is no WPS Button.

It was really easy to set up and all my devices are linked.

Solid works great. Like the extra channels and options.

Installed without any problems, works great. Would recommend to anyone.

My current modem failed so I did research for a new modem for now and the upcoming new technology. This modem is the perfect one for my needs to future upgrade to the internet system. The modem was costly but well worth the buy. I would recommend this modem if someone is looking to replace their existing modem.

I’ve had nothing but trouble with my internet connection since upgrading to this device. Working from home is painful and embarrassing with how often I lose service.

This router/modem works well when it works with fast speeds and good strong connection. However, there is a reported issue with Xfinity and Arris that disconnects devices because of internal wifi lane congestion. This happens about once or twice a day and I have to reboot the router to get everything working again. They are supposedly working on a firmware fix but it has not come out yet to resolve this issue. I will be looking for other options.

We still have tissues with wireless Internet. But it is faster.

A really nice upgrade from the garbage that XFinity lets you rent.

Shifted to this product after using router and modem separately for long time. Worth buying it

Good, the internet running very good and the signal is better in all house.

Originally I was going to purchase a lower end surfboard modem but I have more speed and Will probably add more speed. So this is the answer and I was right. A little more expensive but it's Great

So far so good! Easy to install and performance has been great with Xfinity 1 Gbps service.

I am very pleased with this product! It has great range and speed!

This surfboard was easy to set up thanks to the Arris app. I was up and running—even with my ISP’s assistance—in less than 45 minutes. And I’m not computer savvy! Only my old printer needed a nudge to connect wirelessly; every other device quickly picked up the connection. I have checked the app every day since the installation and all devices are still connected to the Internet.

Awesome router absolutely love it ok range and super fast speeds