Tineco - PureOne S12 EX Smart Cordless Stick Vacuum - Matte Black
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Description
Features
High-performance cleaning
PURE ONE S12 EX features an ultra-powerful 500W motor. With up to 6X more powerful suction than ordinary cordless vacuums, PURE ONE S12 EX grabs embedded dirt, pet hair, and small dust particles for spotless results.
iLoop Smart Sensor Technology
iLoop Smart Sensor Technology senses hidden dirt and debris and automatically adjusts suction power and brush roller speed in real-time for complete cleaning confidence.
Up to 100 minutes run time
PURE ONE S12 EX includes 2 removable, rechargeable lithium-ion batteries. iLoop Smart Sensor Technology optimizes battery life for runtime up to 100 minutes in auto mode.
Full-color LED display
The ring around the full-color LED display changes from red to blue as debris is cleared from floors, so you know when floors are clean. The LED display also displays battery level, suction power, and maintenance alerts.
Wifi and app-connected
Connect Pure One S12 EX to the Tineco Life app to receive real-time performance monitoring, cleaning reports, maintenance reminders, and more.
Easily converts to a hand vacuum
Pure One S12 EX converts to a handheld vacuum for above-floor cleaning with the included attachments to reach corners, stairs, and crevices. The included mini power brush grabs pet hair from upholstery and bedding.
Convenience features
Lightweight and easy to maneuver, PURE ONE S12 EX features LED headlights, 4-stage fully sealed HEPA filtration, a one-touch empty dustbin, trigger lock for continuous power, touch slide suction adjustment, and five attachments.
Easy Charging and Storage
Charge PURE ONE S12 EX and the spare battery in the dual-charging wall mount. The wall mount stores three accessories so you can have your frequently used attachments organized and ready to tackle the next mess.
What's Included
Direct Drive LED Multi-Tasker Power Brush
Mini Power Brush
2 Removable, Rechargeable Lithium Ion Batteries
2 Pre-Filters
Automatic Pre-Filter Cleaning Tool
2-in-1 Dusting Brush
Soft Dusting Brush
Flexible Long Crevice Tool
Hair Cleaning Tool
Dual Charging Wall-Mounted Dock
Key Specs
- Cleaning Path Width10.4 inches
- Vacuum TypeStick vacuums
- Bin Capacity0.16 gallons
- Product Weight6.6 pounds
- BaglessYes
- Compatible Floor TypeAll floors
- Corded/CordlessCordless
- Filter Type4-stage
- Multi SurfaceYes
- Battery Charge Time240 minutes
- Maximum Runtime100 minutes
General
- Product NamePureOne S12 EX Smart Cordless Stick Vacuum
- BrandTineco
- Model NumberPureOne S12
- ColorMatte Black
- Color CategoryBlack
Dimension
- Product Height10.3 inches
- Product Length44 inches
- Product Width8.8 inches
Feature
- BaglessYes
- Filter Type4-stage
- Voltage21.6 volts
Warranty
- Manufacturer's Warranty - Parts2 years
- Manufacturer's Warranty - Labor2 years
Other
- UPC856560007795
Customer reviews
Rating 4.5 out of 5 stars with 99 reviews
(99 customer reviews)Rating by feature
- Cleaning Quality4.5
Rating 4.5 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the PureOne S12 EX Smart Cordless Stick Vacuum's battery life, suction power, and ease of use. They appreciate the convenience of the cordless design, lightweight build, and quiet operation. The vacuum's attachments are well-made and fit well. However, some customers have expressed concerns about the small dustbin size.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Attachments
Rated 5 out of 5 stars
Best vacuum I own...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this vacuum clearner. The attachments are so easy to change out. I have to empty it often and that lets me know it does the job. It work great on pet hair. It has a 2 year parts and labor warranty and I purchased best buy additional warranty for no worries if anything should happen. I highly recommend this vacuum.
I would recommend this to a friend Rated 5 out of 5 stars
Better than a Dyson
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best stick vacuums out there. Way better for the price than a Dyson. Definitely recommend!
I would recommend this to a friendRated 4 out of 5 stars
Quality and value plus performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful. Versatile. Works as good as products twice the price
I would recommend this to a friendRated 5 out of 5 stars
Good quality vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item to replace my dyson, This product is well made, with lots of attachment, good suction and best os all it was on sale.
I would recommend this to a friend- Pros mentioned:Attachments, Easy to useCons mentioned:Connectivity issues, Small dustbin
Rated 5 out of 5 stars
Tineco PureOne S12 EX Smart Cordless Stick Vacuum
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary: A flexible and smart cordless vacuum that offers a wealth of cool features and power. Pros: * Svelte. This unit looks great. Stark white, black accents, and chrome trim. It looks great for a vacuum. * Easy to read display. The touch controls and status displays are great. The display shows how hard the vacuum is working (i.e. how dirty the surface is), the remaining battery life, and other status depending on what is going on. * Smart + easy controls. The unit is smart. By default, auto mode will provide as much power as the unit thinks it needs. When it detects more debris it increases power. There is even a handy toggle that you can use to keep the unit on rather than keep the trigger depressed. Finally, you can operate this unit on manual mode and use the touch-sensitive slider to control just how much power you need. Of course, total run time correlates directly with how much power the unit is using. For that reason, listed run times won't be that helpful. * Attachments. This unit comes with a boatload of attachments to perform specific functions. This is super handy because my other handhelds don't have that many and so it's difficult to do certain spot cleanings, for instance. * Ergonomic. The unit attachments including the main direct drive power brush attachment have angled necks where appropriate. This means that it is easy to swivel the unit to get under tough to reach spots and for cleaning staircases. I have another handheld vacuum that works really well at floors, but not so much on stairs or in spot cleaning situations. That is where this unit shines. * Wall mount! I cannot overstate how pleased I am that this unit comes with a wall-mount for the main unit, the spare battery, and a few of the larger attachments. I get to keep this thing off of the floor and don't have to hassle with disconnecting and connecting cords (thereby decreasing cable life - the main concern with my existing Shark). No awkward leaning against the wall, no misplaced attachments. It's convenient and looks nice. * Easy to clean. The unit can be broken down quite easily for maintenance and cleaning. Speaking of which, emptying the bin is also a breeze. * Spare battery! Yep, a spare battery. * Pre-filter cleaning attachment. This device has an attachment that you insert the pre-filter in when it is dirty, and it reverses cleans the pre-filter. This helps extend its consumable life and is a nifty inclusion. Cons: * Dust Bin. The dust bin size isn't as large as I'd like. But, considering how much power the unit has, I think that something larger might lead to poorer performance pretty quickly in a cleaning session. Frequent emptying of the bin will likely ensure better performance and longevity. * Wifi capability (mobile app). I'm not sure what features are exposed using the mobile app experience because I couldn't get the app to connect to the vacuum using the (surprisingly) detailed instructions. The caveat they list is 2Ghz only, so I really didn't feel it was worth my effort in making this work since it would involve me making router changes, bouncing the network, etc, just to get a vacuum to work. I don't know how to make this easier, but this is a problem for most appliances like this (I faced the same issue on a robot vacuum and a mop vacuum I own - even if they eventually connected). I really wanted to deduct 1 * because of this annoyance, but since I don't know what I'm missing, I'll leave it. Use: So far the device has been super helpful. We have a corgi and our carpet is a dark shade of grey, almost charcoal. His hair isn't too noticeable, surprisingly, but it is still there. Cleaning it with the Shark in handheld mode is a pain in the butt because the main brush head is awkward and limp by design. The main brush on the Tineco, however, has a strong neck and is angled such that you can easily vacuum staircases standing up or with the extender removed. No back pain! We vacuum our main (2nd) floor daily (hardwood) and we vacuum the 1st and 3rd floors weekly (carpet/tile) along with all of the staircases and landings. The picture of the dust bin shows approximately 8-10 minutes of use on the staircase leading from the 2nd floor to the 3rd and to the 3rd-floor catwalks. Note: I have a four-story home and we need to clean every floor with something. We have tested this unit on our carpet and hardwoods and it definitely does better than our Deebot, cordless Shark, and our cordless Bissell wet/dry mop. It probably falls behind our *corded* Dyson Ball for obvious reasons but excels in its accessibility, mobility, and included attachments. Only time will tell, but this vacuum seems to be a promising keeper! I definitely recommend it.
I would recommend this to a friendBrand response from Tineco Support
Posted .Rhostam, thank you for taking the time to leave us such a detailed review of your Pure One S12 EX! I’m sure anyone reading this will find this very helpful! We agree, your S12 EX is amazing and I’m glad it’s a keeper for you! Many thanks for the comparison with your Deebot, cordless Shark, and Bissell, Tineco is crushing our competition! As you experienced, your cordless vacuum is a smart, powerful, stick vacuum that is tough enough to clean your entire home! The S12 EX comes with TWO batteries to extend your runtime up to 100 minutes! As you also experienced, your vacuum also features iLOOP Smart Sensor Technology that senses hidden dirt and debris and then automatically adjusts suction power in real-time to maximize the battery life! I will also pass along all your feedback to our design team regarding the app and the issues you experienced with trying to connect; they are always looking for ways to improve! As a reminder, your S12 EX comes with a 2-year warranty. If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at support@tineco.com. Thanks again Rhostam and welcome to the Tineco family!
- Pros mentioned:Attachments, Battery lifeCons mentioned:Occasional clogging, Small dustbin
Rated 4 out of 5 stars
Smart Cordless Stick Vacuum, works great!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tineco PureOne S12 cordless stick vacuum is just one of the many options you have for cordless vacuums these days. I believe this one is one of the best ones out there that I have used. It has more options than most other vacuums and it cleans extremely well. I feel that it has more power and cleans better than my plug-in regular vacuum and much better than my other (premium) brand cordless stick vacuum. This is a high-tech vacuum that the manufacture claims you can control with an app on your phone, however, I was unable to get it to connect. I believe it was because this only works on a 2.4 GHz frequency and my mesh system does 2.4 and 5 GHz. I gave up on it and it was not worth trying to get it to work when the touch screen works great. Now let’s talk about attachments, this thing has just about everything you could ever want or need included in the box. You have a Crevice tool, a flexible long crevice tool, soft dusting brush, mini power brush, 2-in-1 dusting brush, and a big power bush with LED lights. You also are given two batteries, a hair cleaning tool and two pre filters along with a special tool that cleans them. There is also a charging cradle that holds the S12, extra battery (charging), and three tools. Using this to clean my carpet has been super easy and even though the unit is a little on the heavy side, it does not feel heavy when you are using it. A huge plus is the switch by the trigger to keep it running so you do not have to hold down the button the whole time. The touch screen on the unit is pretty neat as well, you can have a quick view of exactly how much battery is left and you can adjust the power using the touch slider. The auto mode is what I have been using the most, there is a dust sensor onboard and it will automatically kick up the power when it detects more dust to increase cleaning. The lighted ring around the screen will light up and alert you to what the sensor is detecting…it defaults to blue and will light up a reddish color as it detects dirt. It works well too, as I am vacuuming over heavily trafficked areas, I see the color change and other areas that are not as bad, it is all blue. Emptying out the dust bin is very easy; however, I have had a few clumps of dust and hair stuck inside so I had to manually extract it with my fingers. This cordless vacuum is on par with a more expensive brand and I believe it preforms just as good as that other brand at a lower cost with many more attachments. Battery life is just as good as well when you factor in both batteries. A single battery will last about 25 minutes on low/auto power and 10 minutes on high power, so double that since you are given two batteries. Overall, I am incredibly happy with the Tineco PureOne S12 and its many attachments. It is easy to use, cleans well, and it stores nicely in its cradle. You cannot go wrong with this unit. Pros: Attachments Cleaning Touch screen Auto mode extra battery Trigger lock Cons: Small dust bin Occasional clogging Wi-Fi app
I would recommend this to a friendBrand response from Tineco Support
Posted .jago, thank you for taking the time to leave us a review on the Pure One S12 EX! I’m so happy the S12 EX is working great for you and we agree, it’s one of the best cordless stick vacuums out there! As you experienced, your cordless vacuum is a smart, powerful, stick vacuum that is tough enough to clean your entire home! I’m so happy you were pleased with the battery life, the S12 EX comes with TWO batteries to extend your runtime up to 100 minutes! As you also experienced, your vacuum also features iLOOP Smart Sensor Technology that senses hidden dirt and debris and then automatically adjusts suction power in real-time to maximize the battery life! I will also pass along your feedback regarding the smaller dustbin size, clogging, and app issues to our design team; they are always looking for ways to improve! As a reminder, your S12 EX comes with a 2-year warranty. If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at support@tineco.com. Thanks again jago and welcome to the Tineco family!
- Pros mentioned:Attachments, Battery life, Suction power
Rated 4 out of 5 stars
The Most High Tech Stick Vac Yet!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used several stick vacuums by now but I've never been able to geek out like I did with this Tineco stick vac. It's hands down the most high-tech vaccum I've ever used. I don't know any premium stick vac on the market right now that has an accompanying android/ios app. And it isn't just the app that sets it aside for me. Tineco outfitted this vac with several sensors that actually served a functional purpose during my time using it. In terms of performance, this is also one of the best stick vacs Ive ever used; easily rivaling the top competition on the market. It does so at a lower cost and with even more accessories. It's not without its drawbacks though. However, these "drawbacks" are for the most part minor. Below, I have put together a list of pros and cons that I found during my time using this vaccum. **********PROS***********************************************************: - Great build quality and gorgeous modern design. It's refreshing to see Tineco deviating from the traditional silver and grey colorway and going with a white and black theme. -Has an "auto lock" lever that when set, prevents you from having to constantly hold down the trigger button. -Very powerful suction on max. Easily rivals my other two premium stick vacs. -Innovative filter cleaning system. Huge fan of this. Tineco includes a pre-filter cleaning tool that looks like a mini brush. It comes with a clean spare filter. Once your filter is dirty you basically swap it out for the clean one, put the dirty one in the cleaning tool, and power on the vac and let it run it's cycle. Ingenious!! -Very good battery on lower settings (Using the "Auto" feature I got 24 mins use and still had 64% left). -Comes with a spare battery. -True HEPA filtration. -***"Auto mode only*** - The "Iloop" sensor actually works well and detects dust and dirt in real time. It adjusts the vacs suction power accordingly. This is the most battery efficient technology I've seen in a vacuum. I tested this by sprinkling metamucil powder on my carpet and the Iloop ring actually changed color when going over the powder and increased suction. -Dust bin sensor alerts you via the Tineco app when the bin is at max capacity. -Fantastic touch based slider on the front of the vac that allows you to manually adjust suction power to your liking (can also be done from the app). -Comes with an LED strip on the front of the main brush head for illuminating darker areas (many premium vacs lack this for some reason and I've actually found it to be useful). - Very smooth roller action when vacuuming back and forth. Very little resistance. -The attachments are plentiful. Most I've ever seen come with a stick vac. They are listed below: -Mini power brush -2in1 dusting brush -Crevice tool -Soft dusting brush -Flexible long crevice tool -Automatic pre-filter cleaning tool + extra pre-filter -Most organized box packaging I've ever seen for a stick vac **********CONS************************************************************: -Clumps of dust occassionally get trapped in the upper narrow area of the dust bin (see picture). This means two things. You either have to get your hands dirty by digging in there to pull the clumps, or you can manually detach the filter to allow the clumps to fall freely. -Poor battery life on max (to be expected). -Not a fan of the charging system. I must note that this is more of a personal issue because I don't like to mount anything to my walls. If you're not going to use the mounting system for the vacuum with the attachable battery dock, you will need to seperately charge the battery in the oddly shaped dock that doesn't sit flat (see picture). -Chrome plated plastic accents. Maybe I'm in the minority but I feel plastic should never be chrome plated. It just gives off a cheap vibe. -Tineco app is a bit of a pain to setup. Had to use manual mode to pair the vacuum. Also, it wasn't mentioned anywhere but you HAVE to be on your 2.4 GHZ wireless SSID (not your 5Ghz Wi-Fi network) in order for it to work. This device will not pair on the 5 GHz band. -Very slight audible rattle that seems to come from the main brush head when passing vaccum back and forth. To be fair, this can only be heard on the lower settings. I could not hear it on medium+ settings. Overall, I am very impressed with this stick vac. It offers much more in terms of tech and accessories than a lot of it's competition in the higher end tier. More importantly, it does so without compromising on performance. Didn't think I'd say this, but I actually look forward to vacuuming because of all the bells and whistles it has. I highly recommend this vacuum if youre very much into tech and looking for a premium stick vac.
I would recommend this to a friendBrand response from Tineco Support
Posted .K1zit, thank you for taking the time to leave us such a detailed review of your Pure One S12 EX! We agree, your S12 EX is an excellent vacuum and we’re so happy that you’re pleased with all the bells and whistles! I’m also thrilled that we helped to find your love of vacuuming again! As you experienced, your cordless vacuum is a smart, powerful, stick vacuum that is tough enough to clean your entire home! What’s even more exciting is your S12 EX comes with TWO batteries to extend your runtime up to 100 minutes! As you also experienced, your vacuum also features iLOOP Smart Sensor Technology that senses hidden dirt and debris and then automatically adjusts suction power in real-time to maximize the battery life! Thank you again for all the kudos and for the feedback you mentioned regarding the dustbin and wall mount. I will pass this along to our design team, they are always looking for ways to improve! As a reminder, your S12 EX comes with a 2-year warranty. If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email us at support@tineco.com. Welcome to the Tineco family k1zit!
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Lightweight vacuum, heavyweight cleaner!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is the perfect blend of portability, weight, and power! It is easy to maneuver throughout your entire home, with ample attachments for cleaning your flooring and furniture, and the battery life is very good, even at full power! I was able to clean my entire 1,000 sq. ft. apartment on full power and auto-power once per mode on a single charge and spot clean some tougher areas of my home, too! In the end, the batter was still over 25% and probably could have gone for another round of auto mode! The main brush head is wide enough to cover a lot of floor in each pass, but small enough to be ultra-maneuverable and fit comfortably under most other furniture to get at the most stubborn dust bunnies! Using the power brush or dust heads, the system is light enough to comfortable tackle spider webs and dust that may accumulate on ceiling vents. The vacuum is so quiet, you'll easily be able to hear music, TV, or others in your home while using it. My favorite accessory is the filter cleaner, which comes with a second filter, to clean the filter and ensure proper suction. This makes a usually mundane and difficult task of routine filter cleaning into an easy, one-minute process that the vacuum does itself! Cleaning of the rest of the unit is very easy as well, just follow the easy instruction either in the manual or the companion app on your phone. The app is something that I have yet to fully find to be a fully necessary part of the experience, but it is nice that it tracks how long it’s been since you’ve performed different tasks, and gives you a other interesting metrics on performance. All told, I would definitely recommend this vacuum for anyone who needs a powerful vacuum that is both compact and lightweight enough to keep your home clean while remaining out of sight, but looks nice to the point where you’ll find yourself showing it off to guests!
I would recommend this to a friendBrand response from Tineco Support
Posted .Mike, thank you for taking the time to leave us a review on the Pure One S12 EX! I’m thrilled you are loving the S12 EX and we agree, it’s a lightweight vacuum but a heavyweight cleaner! As you experienced, your cordless vacuum is a smart, powerful, stick vacuum that is tough enough to clean your entire home! The S12 EX comes with TWO batteries to extend your runtime up to 100 minutes! As you also experienced, your vacuum also features iLOOP Smart Sensor Technology that senses hidden dirt and debris and then automatically adjusts suction power in real-time to maximize the battery life. Thank you for the feedback on the app and the size of the dustbin. I’ve shared with our Design Team; they are always looking for ways to improve. As a reminder, your S12 EX comes with a 2-year warranty. If you have any questions, please reach out to our Customer Service team at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at support@tineco.com. Thanks again Mike and welcome to the Tineco family!
Q: QuestionDoes anyone know the difference between the S12 and the S12 EX? There's no information on the "EX" version on the US Tineco Web site.
Asked by SteveP.
- A:Answer Hi SteveP, that is a great question! The EX is meant to signify having and Extra Battery [EX].
Answered by Tineco Support
Q: Question2 Questions - what is the real purpose of it being a smart vacuum - being connected to your wi-fi? Do you have to use it as a smart vacuum - or will it have the full functionality without putting it on your network?
Asked by Chynacat.
- A:Answer Chynacat, those are great questions. The App for the PureOne S12 EX shows the units power level, dirt level, battery level, and filter life. It also provides cleaning performance reports and so much more! Yes, you will be able to use your smart cordless vacuum without connecting to the App.
Answered by Tineco Support
Q: QuestionDoes this model come with the soft roller for hardwood floors?
Asked by Andy.
- A:Answer No, but you can buy this brush at Tineco website for $99.99. Also, the regular roller the vacuum comes with, works great on both hardwood floors and carpet, In fact, there's no need for that extra brush
Answered by Diana
Q: QuestionDo it have to be wall mounted to charge?
Asked by Mamaclaus.
- A:Answer No, before I did decided to hang it on the wall, I simply plugged it into outlet. No problem at all.
Answered by Pickyme
Q: QuestionSo this does not have the bare floor head included?
Asked by Gritz.
- A:Answer No, I was bummed about that. But the regular head does a decent job on hard floors. I gotta say it's quite nice if you have mixed flooring to just transition from carpet to hard floors seamlessly.
Answered by Jeremy
Q: QuestionDoes the vacuum have an on/off button. Or, do you have to hold in a lever for it to operate (like the Dyson)?
Asked by Darbaby.
- A:Answer Darlene, the PureOne S12 EX has trigger that you pull and comes with a trigger lock to hold the trigger for continuous power mode!
Answered by Tineco Support
Q: QuestionDoes the Vacuum have a hepa filter?
Asked by LYoung911.
- A:Answer yes, and it's washable
Answered by overdrive
Q: QuestionDoes the vacuum stand on its own? or is it top heavy and will fall if not held?
Asked by cocomane.
- A:Answer Definitely will not stand on its own. It is meant to be held as the bottom pivots.
Answered by Jeremy