A:AnswerIt depends. If your kids an idiot and he knocked over your TV. Then the answer is NO.
If the TV is defective and overheating caused the crack or the bezel is manufactured incorrectly and squeezing your screen causing a stress fracture. Then the answer is yes. They offer geek squad protection with accidental handling but I believe that is only for mobile devices. That would cover physical damage and crack screens. But that is probably just for things like phones tablets and other portable electronics.
In the end your best bet is to talk to a knowledgeable BB employee before you purchase your new TV.
A:AnswerGeek squad did check it out. Got a new remote. Same problem still. Geek was supposed to replace a part related to bluetooth. But have not heard from them for over a month and tech does not return my calls. Dissatisfied with the extended warranty.
A:AnswerBecause they will only provide tech support for computers. Anything else you have to pay for a home visit, even if it's under warranty (found that out hours after taking delivery of a brand-new TV only 2 hours previously)
A:AnswerThat would depend on the size of your tv and what may be wrong with it. For example. If it is a cracked screen. You can take it in and if you are still in the 30 day window. You might be able to exchange it. If it has lines on it going up and down or side to side and they appeared out of nowhere. I’d call their tech support and go off the directions that they give you. You may be charged a fee unless you got an extended warranty or have a tech support program that they offer.
A:AnswerHi there. Thank you for reaching out about this! Our Geek Squad Protection on a TV does not currently cover weather or accidental damage, which is of course a high risk on a TV outdoors. I hope this helps out. If you have any further questions, please let us know!!
A:AnswerI always purchase the total Geek Squad protection as I find it more than worth the extra money. I can't say how many times I've needed them if only for explanation on how to do something specific. Also I have returned a tv and when they did not have the same model, they still replaced it with a better model
A:AnswerHi Tony. Thanks for reaching out about this! I'm sorry to hear about what happened! Our Geek Squad Protection will cover against power surges. We can definitely send someone out to take a look at see how to best resolve the issue. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
