A:AnswerFree installation under Totaltech is only for purchases made at Best Buy during your membership. If you buy something elsewhere, you may be able to schedule installation with Geek Squad at a discount for Totaltech members, depending on whether the specific type of security system you are purchasing can be installed by Geek Squad agents in your area. I would urge you to see if the system you are considering purchasing on Amazon is also available at Best Buy, and if so, you would be eligible for free installation by purchasing the system from Best Buy. And remember, Best Buy price matches items sold by / shipped by Amazon, so there is really no reason to buy it from them if we also offer it. Lastly, I would recommend that you go into a Best Buy store and speak with an associate in the Smart Home department about our security systems. Some of those installations are considered "complex" and are only eligible for discounted installs, not free.
A:AnswerWe apologize for any miscommunication that may have occurred during your purchase. If the item is available for shipping then you will get free 2 day shipping (if applicable). Some items are only available for store pick up. Please give us a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist you with any questions or concerns you may have.
A:AnswerIf your Best Buy Totaltech was active, at the time of purchase, you should have 24 months of protection on your Keurig. Best Buy Totaltech will not retroactively go back to previous purchases and will only apply to purchases made while the plan is active. If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289).
A:AnswerIf you purchased the TV within the 14 day return policy then yes you can return the TV and re -buy it with the Total Tech. If it's been longer than 14 days I'm afraid not unless you walk into a store and a Manager will allow the return.
A:AnswerTotaltech will provide free installation for all car audio products as long as they're purchased with at Best Buy with an active Totaltech membership. The membership does not provide any discounts if the products are not purchased at Best Buy, but we can still install them for you at retail price.
A:AnswerYes it covers everything you buy at Best Buy. When the 2 years is up you can purchase a monthly insurance on most products. So Total Tech will cover 2 years as long as you are a member and after that if you want to keep insurance you will have to pay a monthly payment to keep it.
A:AnswerYes! We will haul away the tv that no longer works and set up and install the new one that you purchased at Best Buy under your Totaltech membership. Please note that you should schedule the haul away at the time of the new tv purchase. Feel free to look at all the benefits from Totaltech here: www.bestbuy.com/totaltech . Enjoy your new tv!
A:AnswerEither way, if you look at it you’re winning you can buy a new car and you still need a service even with the warranty but it’s great to have it under warranty but like everything maintenance is a must free or charge if you’d like it you have to maintain it
A:AnswerHello and thank you for your question Joelle! Please call 1-888-237-8289 (1-888-Best-Buy) and we will assist with getting your membership cancelled. If you have any questions pertaining to your membership please ask away as well. That line is available 24/7/365!
