“In a previous question, you indicated that Totaltech benefits (free delivery) apply to open-box purchases. I tried to purchase an open-box Sony Model:XR55A90J SKU:6450479, but it was pickup only. Shouldn't a Totaltech purchase provide free delivery?”
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We apologize for any miscommunication that may have occurred during your purchase. If the item is available for shipping then you will get free 2 day shipping (if applicable). Some items are only available for store pick up. Please give us a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist you with any questions or concerns you may have.
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