A:AnswerHello Jazz, this is Kelly with Dyson. The Dyson Purifier Hot + Cool will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139ft², the purifier fan will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. It's going to be very similar with heat; the larger the room, the longer it can take to completely heat a room. The air temperature in the room can also affect how long it takes. You can adjust the target room temperature up to 99 degrees, and the machine will blow heated air until that target is reached.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Tia from Dyson. We recommend replacing your air purifier filter every 12 months. That's because over time, filters can get clogged with pollutants, and even let unpleasant odors back into the room.
Thanks for your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there, this is Tia from Dyson. Dyson purifying fans are UL listed.
Thanks for your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi Suki, this is Kelly with Dyson. When using the Purifier Hot + Cool HP07 in heater mode, it will be drawing 2250 watts, so you'd very likely notice a slight uptick in your electric bill. How much would depend on usage, and cost of electricity in your local municipality.
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHello Coco, this is Kelly with Dyson. Any time you have your HP07 Pure Hot + Cool machine on, it's purifying the air, whether in heat or cool mode. We do have other models that offer both heating and cooling as well, in addition to the HP07. You can view the full range of Dyson purifiers right on the Dyson website.
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly. When your machine is not being used in heat mode, it's in fan mode. The machine will always be purifying your air, no matter which mode is in use.
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHello, this is Kelly with Dyson. We at Dyson take safety very seriously when developing new technology for our customers, and we want to ensure that safeguards are built into our products to minimize hazards and risk to our customers. Since the control of products over the internet is still new technology to regulators, in the US now, products contain more stringent requirements until a better understanding of all risks is understood. This is why the heating and temperature controls have been disabled via the Dyson Link app, at this time. We are certainly sorry for any inconvenience that this has caused for you. The heating, as well as all other functions can still be carried out via remote control.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Tia from Dyson. Due to federal safety regulation UL278, the Dyson HP07 will only allow you to control the heat settings from the remote control and not the Dyson Link App. This means you will not be able to program a start time for heat functions from the App.
Thanks for your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there Rosebud, this is Tia from Dyson! We're sorry to hear of your experience and assure you this is not typical for our purifying units. We're happy to provide troubleshooting support to resolve your concerns.
At your convenience, we invite you to reach out to us for machine support at at [email protected] and we'll be pleased to help you further. We look forward to hearing from you and thank your for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there, this is Tia from Dyson. Happy to help! The Dyson HP07 has been re-engineered to deliver 50% cleaner air, when compared to the Dyson TP01 variant. While our previous Dyson HP06 features Dyson Cryptomic™ technology, which traps formaldehyde molecules, continuously destroying them with catalytic oxidisation.
Thanks for your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there, this is Tia from Dyson! The Dyson HP07 Hot + Cool purifier is offered through this authorized retailer in White/Silver. You may find other colorways offered exclusively through other authorized retailers or through Dyson directly.
Thank you for your interest in Dyson technology.
Best wishes,
Tia
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. We don't measure our machines in terms of BTU's. While our machines do have a heating element, they're measured in watts. While in heat mode, the purpose is to provided heated, purified air in to your room. How well it heats your space would vary, depending on factors such as doors and windows, how warm the room already is, the air temperature outside, etc. With our Dyson Pure Hot+Cool™ purifiers, you can set the desired air temperature all the way to 99 degrees, and you have 10 airflow speeds to choose from.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. When the machine is on, either in heating or cooling mode, it will always be purifying the air. In order for it to purify the air, the machine needs to be drawing air inward through the machine's advanced filtration. You do need to have the machine on in order to achieve that. This model does feature backward airflow mode, so you can have it on, with the air flowing through the base of the loop, rather than outward through the front and into the room.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Abrasha, this is Kelly with Dyson. The Dyson Purifier Hot + Cool HP07 is not a Dyson exclusive colorway; however it may not be available at all authorized retail locations.
Best wishes,
Kelly
Dyson Customer Support
