“The TPO7 filter smell is not going away. I have had it for 3 weeks. It seems I am not the first to complain, should the machine be returned? Or does Dyson replace the filter when this smell is with some machines?”
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Hi there Rosebud, this is Tia from Dyson! We're sorry to hear of your experience and assure you this is not typical for our purifying units. We're happy to provide troubleshooting support to resolve your concerns. At your convenience, we invite you to reach out to us for machine support at at [email protected] and we'll be pleased to help you further. We look forward to hearing from you and thank your for choosing Dyson technology! Best wishes, Tia Dyson Customer Support
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