A:AnswerHi Bkeleher - Thanks for considering GE! Yes, the drain hose (included) and fill hoses (sold separately) are different. Take a look at the following links- WASHER DRAIN HOSE INFORMATION:https://products.geappliances.com/appliance/gea-support-search-content?contentId=17516 - WASHER - INLET FILL HOSES: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22658 - Also, 4” diameter dryer duct is required. We suggest viewing the Installation Guide at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - Thanks for choosing GE. Keep in touch at GEAppliances.com. Sue
A:AnswerHello Shimon - Thank you for your question; we are glad to assist. The model GUD24ESSMWW requires both hot and cold water connections. We are glad you checked! Olga
A:AnswerHi Justin79- Thanks for your interest in GE! We suggest viewing the following link- EXPLANATION OF DRYER TEMPERATURES: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20985 - Keep in touch! Sue
A:AnswerHi Banuelos - This appliance is designed so that the washer and dryer can be
operated at the same time or you can use only the washer or dryer. Unitized washer dryer units only have one power cord. There is not a separate cord for the washer and the dryer. It should be connected to a dedicated 240V or 208V 30-amp time-delay fuse or circuit breaker. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. The power cord is sold separately. Thanks for your interest in GE! Sue
A:AnswerHi Aku - The Dura Drum is a galvanized steel drum that is double coated with tough polyester paint and backed with a stainless steel rear. The drum is not "stain free", but is resistant to stains. The drum is white in color, with the shine, smoothness, and durability of stainless steel in the back of the drum. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Maria - Thanks for considering GE Model GUD24ESSMWW! The energy cost of gas and electric dryers depends on local gas and electric rates. For information about the approximate energy cost for a gas and/or electric dryer, we encourage you to contact your local utility company for your rates. Many utility companies may also be able to provide guidance on which would be less expensive to run in your area. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi - Thanks for considering our GE Unitized Spacemaker® 2.3 cu. ft. Capacity Washer with Stainless Steel Basket and 4.4 cu. ft. Capacity Electric Dryer GUD24ESSMWW! The washer and dryer are shipped assembled (stacked). A stack kit is not required. We suggest to view the Specifications document at the following link for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD24ESSM_24GSSM_C3.pdf - Keep in touch! Sue
A:AnswerHello Charlie - Thank you for reaching out to us regarding your washer. We are sorry to hear of the stains on your clothes when using a fabric softener. We are glad to assist. Please visit the following link to review the information regarding this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17308
Also, please make sure you select the Deep Rinse option when using a fabric softener. We hope this information is helpful. Thanks for checking. Olga
A:AnswerHello 2Sharon - Thank you for your question; we are glad to assist! The model GUD24ESSMWW is 23 3/4" wide. We hope this helps. Thanks for checking. Olga
A:AnswerHi Moe,
Since this unit has an electric dryer you would not need a gas line for proper installation. As for the power needed, this unit can run off of 120 volts or 240 volts. This all depends on if you have a 3 or 4 pronged outlet in your home. For more information on power cords and electrical hook ups, take a look at pg. 8 of your installation instructions, which you can see here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16781-3.pdf - We hope that this helped! Thank you very much for your question. -Michael
A:AnswerHi Jennifer,
You are correct, the top of the unit is going to be bare metal and unpainted. This is normal. If you have any questions about your unit's functionality, take a look at its Owner's Manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF - We hope that this helped! Thank you so much for your question. -Michael
A:AnswerHello Sara. Thank you for reaching out to us regarding your washer/dryer unit. We are sorry to hear that the washer will not start and we are glad to assist. Please make sure it is getting power and the water supply is turned on. If this information does not help, we recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Olga
A:AnswerHello, we are very sorry to hear you are having trouble. We recommend checking that the breaker is turned on, the unit is plugged in, the door is closed, and controls are properly set. If the laundry unit has not worked since being installed, we suggest calling the installers to ensure proper installation was completed. Please let us know if you continue to experience problems. - John
A:AnswerHi George - Approximate Product Dimensions: (WxHxD) (in.)
23 3/4 in x 74 7/8 in x 27 3/8 in. We encourage you to view the Quick Specs document at the following link for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD24ESSM_24GSSM_C3.pdf - Thanks for considering GE! Keep in touch - Sue
